Can I delete my JP Pass account if I still have an active pass? Yes. You can delete your JP Pass account even if you have an active pass. However, deleting your account will result in the cancellation of your active pass, and all fees paid will be forfeited. What will happen to my passRead more
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How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I forgot my user ID. What should I do? Your user ID is the mobile number you used during registration. I changed my handphone number. Can IRead more
Port users are allowed a maximum stay of 18 hours within any 24-hour period, counted from Gate-In to Gate-Out at the vehicle lanes, or turnstiles. If you require a stay beyond 18 hours, please email [email protected] to request whitelisting, providing your full name, NRIC/FIN/Passport number, and the duration required. Port users who overstay without approvalRead more
The LT Connect Mobile app includes the Unique Shipment Number (USN) and Delivery Shipment Advice (DSA) declaration modules, designed specifically for users to create and manage their declarations for lighterage terminal operations. The USN declaration modules allow users to create, update and cancel USN as required for operations. The DSA declaration modules allow users toRead more
To log in, you may use either of the following methods: JP Authenticator App Open the JP Homeport app and select ‘Login with JP Authenticator’ to be redirected to the JP Authenticator app’s login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directlyRead more
The LT Connect Mobile app is targeted towards lighterage terminal users to access various Lighterage modules to support their operational needs at Jurong Port. Users can login via 2 methods, through authentication via JP Authenticator app or through a web login using their JP-Online account.Read more
1. Present your QR code to the QR scanner located beside the SmartPass reader. 2. Place your hand on the biometric reader for verification. 3. Upon successful verification, proceed through the turnstile or vehicle lanes to enter or exit the port. If verification is unsuccessful, please approach the security personnel at the gate for assistance.Read more
What do I need to do after my JP Pass application is approved? For first-time applicants, you must complete biometric enrolment and ePass activation before you can enter the port. For applications submitted after 1 October 2026, you can book a biometric enrolment appointment through the JP Pass mobile app or web portal and completeRead more
I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, a WhatsApp message will be sent to the registered mobile number with your login details. Please ensure that the SCA has enteredRead more
What are the requirements for account registration and pass application? For Account Registration: 1. Government-issued photo ID: NRIC: For Singapore Citizens and Singapore Permanent Residents. FIN: For foreigners holding a valid Singapore work pass, such as a Work Permit, S Pass or Employment Pass. Passport: For foreigners who are not working in Singapore. Note: PassRead more
