What is JP Pass? The JP Pass is required for all port users to enter the port. Passes are issued based on the required duration of access, with validity ranging from 1 day to 3 years, depending on the user’s work assignments. Who is eligible to apply for the JP Pass? The JP Pass isRead more
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No. The Pass Office currently operates from 7.30am to 7.30pm, Monday to Sunday, including Public Holidays. Night shift operations have ceased since 1 September 2026. The JP Pass chatbot remains available 24 hours daily. Please note that some services and booking slots may have different operating hours: Service Type Operating Hours JP Pass Chatbot 24Read more
For any requests to deliver luggage to crew members on vessels berthed at Jurong Port, you are required to submit a formal request to the Jurong Port Security Department (JPSD) for approval beforehand. Please send any future requests to [email protected] with the following details: Vessel name Crew information Delivery date/time Details of the delivery personnelRead more
No person other than the driver is allowed in the vehicle when entering or exiting via the JPMG vehicular lanes. All other persons must carry their belongings and enter or exit the port via the Turnstile-In/Turnstile-Out.Read more
All personnel and vehicles entering and exiting the port must undergo pass, bag, and vehicle checks. No prohibited or contraband items are allowed. Any person caught in possession of such items will result in a fine, and the case will be escalated to the relevant authorities.Read more
The Finance Department conducts annual and/or periodic reviews of customers’ security deposits with Jurong Port, considering their monthly transactions, payment methods, and the number of GIRO failures. For newly onboarded customers, the Finance Department will review their security deposit three months after onboarding to assess if the initial deposit is sufficient. If necessary, the customerRead more
Each company can register up to 2 email addresses to receive e-invoice. Beside receiving e-invoice, these registered email addresses can also receive Statement of Account (SOA) etc.Read more
You will need to click on ‘Remove Account from Device’ to deregister your JP-Online account and reregister it again to set a new 6-digit PIN code. Read more
You will need to click on ‘Forgot your password?’ in the JP Authenticator app to be directed to https://jponline.com.sg/jpom/ui/login to request for a new password.Read more
