I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in?
After your application is submitted by the SCA, a WhatsApp message will be sent to the registered mobile number with your login details. Please ensure that the SCA has entered your mobile number, identification number, and date of birth correctly. Your login details will be as follows:
- USERNAME: Your mobile number (e.g., 98004500)
- PASSWORD: Jp@ + Your date of birth in DDMMYY format (e.g., 011260) + Last 4 characters of your Government ID (NRIC, FIN, or Passport) (e.g., 123A).
Example: Jp@011260123A
What happens if my application is not endorsed by the Sponsor Company?
If an online application is not endorsed by the sponsoring company within 30 days from the date of submission, the system will automatically purge the application.
Do I need an SCA endorsement if I have a Sponsor Code?
No. Applicants who submit their application using a valid Sponsor Code do not require SCA endorsement. The Sponsor Code allows the applicant to bypass the endorsement process.
What should I do if my Sponsor Code is invalid or has expired?
Please contact your Sponsor Company Admin to obtain a valid Sponsor Code. Each Sponsor Code can only be used once per application and expires six (6) months from the date it is generated.
What happens if I do not make payment after my application is endorsed?
If payment is not received for an endorsed application within sixty (60) days from the date of endorsement, the system will automatically purge the application.
How do I check my application status?
Log in to your JP Pass account through the mobile app or web portal. Your application status can be viewed under “My Applications.” Select the relevant application to view its status.
How long does it take for my JP Pass application to be approved?
Please allow up to five (5) days for your JP Pass application to be reviewed and processed after a complete application has been submitted and payment has been made.
What should I do if my application is still pending?
If your application status is pending approval, please allow time for the application to be reviewed and processed. You can check your application status through the JP Pass mobile app or web portal.
If your application has exceeded the usual processing time or you require assistance, please contact the Pass Office via the JP Pass chatbot.
What should I do if my JP Pass application is queried by the Pass Office?
If your application is queried by the Pass Office for further clarification on the purpose of entry, occupation code, or employer, please make the necessary amendments and resubmit the application within seven (7) days.
What can I amend if my individual JP Pass application is queried?
When your application is queried by the Pass Office, you may amend only the following information:
- Purpose of entry
- Occupation code
- Employer
I received a query stating that my name during registration does not match my government-issued ID. How do I make the amendment?
Go to My Profile and edit your name to match the details on your government-issued ID. After making the amendment, resubmit your application.
I received a query stating that my date of birth or FIN expiry date does not match my government-issued ID. How do I make the amendment?
Go to My Profile and edit the relevant details to match your government-issued ID. After making the amendment, resubmit your application.
Please note that changes made under My Profile will not be updated in your current application immediately. As such, the amended details may not be reflected correctly in the current application.
What happens if I do not resubmit the requested information after my JP Pass is queried by the Pass Office?
If the Pass Office raises queries on your application and you do not resubmit the required information within seven (7) days, the system will automatically purge the application, and all fees paid will be forfeited.
What should I do if my application is rejected?
Log in to your JP Pass account and check the rejection reason under the relevant application.
If you still require a JP Pass, please submit a new application with the correct information, where applicable. Fees paid for the rejected application will not be refunded.
