Port users are allowed a maximum stay of 18 hours within any 24-hour period, counted from Gate-In to Gate-Out at the vehicle lanes, or turnstiles. If you require a stay beyond 18 hours, please email security@jp.com.sg to request whitelisting, providing your full name, NRIC/FIN/Passport number, and the duration required. Port users who overstay without approvalRead more
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The LT Connect Mobile app includes the Unique Shipment Number (USN) and Delivery Shipment Advice (DSA) declaration modules, designed specifically for users to create and manage their declarations for lighterage terminal operations. The USN declaration modules allow users to create, update and cancel USN as required for operations. The DSA declaration modules allow users toRead more
To log in, you may use either of the following methods: JP Authenticator App Open the JP Homeport app and select ‘Login with JP Authenticator’ to be redirected to the JP Authenticator app’s login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directlyRead more
The LT Connect Mobile app is targeted towards lighterage terminal users to access various Lighterage modules to support their operational needs at Jurong Port. Users can login via 2 methods, through authentication via JP Authenticator app or through a web login using their JP-Online account.Read more
(1) Tap JP Pass on the smartcard reader. (2) Place hand into smartcard reader for biometric scanning. (3) Upon successful verification, enter and exit the gate through the turnstile.Read more
When can I collect my JP Pass? After completing the safety video, receiving endorsement from your sponsor company, and making payment for the pass fee, your application will be routed to the Pass Office for approval. Once approved, the pass must be collected within 30 days from date of approval. If not collected within thisRead more
I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, an SMS will be sent to your registered mobile number with your login details. Please ensure that the SCA has correctly enteredRead more
What should I do if my country code is not available in the drop-down menu during JP Pass registration? If your country code is not available in the drop-down menu, you must apply for the JP Pass in person at the counter. You will need to present a valid sponsor letter, which should be sentRead more
What is JP Pass? The JP Pass is required for all port users to enter the port. It offers flexible, duration-based access, with validity ranging from 1 day to 3 years, customised to users’ work assignments. How long can I set the duration for my JP Pass? The pass duration must not exceed the earliestRead more
The Pass Office operates on a 24-hour basis. JP Pass collection, fine payment, Vehicle Entry Pass (VEP) issuance, and Season Parking applications can be done over the counter. The operating hours for each service are as follows: Contact No.: 6660 9059, 6660 9515 or 6660 9087 Email: passoffice@jp.com.sgRead more
