Inform the Pass Office that you require Cargo SST access. The Pass Office will update your JP Pass with the necessary Cargo SST access rights. They can be contacted at 6660 9087 or [email protected].Read more
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You must have a valid JP Pass to log in to Cargo SST as the card number is required for login.Read more
You must check your respective phone browser settings and ensure that pop-ups are enabled. Safari (iPhone) Open iPhone Settings Under Apps, click Safari Turn off ‘Block Pop-ups’ Google Chrome Open Chrome Settings Site Settings Pop-ups and redirects Allow pop-ups and redirects Microsoft Edge Open Edge Settings Security and privacy Turn off ‘Block pop-ups’ Mozilla FirefoxRead more
You may click on this link: https://jponline.com.sg/sst/ui/login.Read more
Please ensure that the QR code displayed on your JP Pass app or web portal is clear and the screen brightness is sufficient. If the QR code still cannot be scanned, contact the JP Pass chatbot for assistance.Read more
Log in to the JP Pass mobile app and navigate to your active pass. Tap the QR code icon next to the active pass to generate and display your QR code for scanning.Read more
Under your active pass in the JP Pass mobile app, you can view key pass details such as your name, occupation code, pass validity period, access area, and card serial number. To view additional personal particulars, go to the Application Details section and tap the drop-down arrow to expand the information.Read more
No. Port access is only available from the approved JP Pass start date, even if biometric enrolment and ePass activation have been completed earlier.Read more
No. First-time applicants must complete biometric enrolment and ePass activation before they can enter the port.Read more
For JP Pass-related enquiries, contact the JP Pass chatbot, which is available 24 hours daily. If your enquiry requires Live Agent Support, please contact the chatbot during Live Agent Support hours, Monday to Friday, excluding Public Holidays, from 9.00am to 5.00pm.Read more
