Can I delete my JP Pass account if I still have an active pass? Yes, you can delete your JP Pass account even if you have an active pass. How do I delete my JP Pass account? To delete your JP Pass account, go to the “Settings” section and click on “Permanently Delete My Account.”Read more
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How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I changed my handphone number. Can I use my new number to log in or create a new account? If you’ve changed your mobile number, there’s noRead more
Port users are allowed a maximum stay of 18 hours within any 24-hour period, counted from Gate-In to Gate-Out at the vehicle lanes, or turnstiles. If you require a stay beyond 18 hours, please email security@jp.com.sg to request whitelisting, providing your full name, NRIC/FIN/Passport number, and the duration required. Port users who overstay without approvalRead more
The LT Connect Mobile app includes the Unique Shipment Number (USN) and Delivery Shipment Advice (DSA) declaration modules, designed specifically for users to create and manage their declarations for lighterage terminal operations. The USN declaration modules allow users to create, update and cancel USN as required for operations. The DSA declaration modules allow users toRead more
To log in, you may use either of the following methods: JP Authenticator App Open the JP Homeport app and select ‘Login with JP Authenticator’ to be redirected to the JP Authenticator app’s login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directlyRead more
The LT Connect Mobile app is targeted towards lighterage terminal users to access various Lighterage modules to support their operational needs at Jurong Port. Users can login via 2 methods, through authentication via JP Authenticator app or through a web login using their JP-Online account.Read more
(1) Tap JP Pass on the smartcard reader. (2) Place hand into smartcard reader for biometric scanning. (3) Upon successful verification, enter and exit the gate through the turnstile.Read more
When can I collect my JP Pass? After completing the safety video, receiving endorsement from your sponsor company, and making payment for the pass fee, your application will be routed to the Pass Office for approval. Once approved, the pass must be collected within 30 days from date of approval. If not collected within thisRead more
I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, an SMS will be sent to your registered mobile number with your login details. Please ensure that the SCA has correctly enteredRead more
What should I do if my country code is not available in the drop-down menu during JP Pass registration? If your country code is not available in the drop-down menu, you must apply for the JP Pass in person at the counter. You will need to present a valid sponsor letter, which should be sentRead more
