You must check your respective phone browser settings and ensure that pop-ups are enabled.
Safari (iPhone)
- Open iPhone Settings
- Under Apps, click Safari
- Turn off ‘Block Pop-ups’
Google Chrome
- Open Chrome
- Settings
- Site Settings
- Pop-ups and redirects
- Allow pop-ups and redirects
Microsoft Edge
- Open Edge
- Settings
- Security and privacy
- Turn off ‘Block pop-ups’
Mozilla Firefox
- Open Firefox and check whether a pop-up blocking notification appears
- Allow the blocked window when prompted
