No cash payment is allowed for transactions. Payment for invoices for services done at Jurong Port is by GIRO. For settlement of fines, payment for passes and permits are by Cash Card and NETS.Read more
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For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg. Company requesting for waiver is to ensure that supporting documents are provided for verification. A follow-up e-mail on the outcome will be responded after the department’s investigation. Jurong Port Customer Service (JPCS) is also available at Read more
To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more
Company with Credit Account in Jurong Port is provided with the access to view/print the invoice and statement from JP-Online. Monthly subscription – [Only Data Security Administrator (DSA) has the access.] (1) Login to JP-Online (2) Under admin system, select user maintenance (3) Click add (4) Create new user (5) Assign the E-account function to anotherRead more
Invoices are sent to the company’s e-mail registered with Jurong Port Finance Department. For any change to email address, the company must update the information in the eForm submission.Read more
Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more
Overnight parking of trailers is allowed for the following purposes: Awaiting to receive discharge cargo Standby for escort Cargo brought in for loading Terms & Conditions Overnight parking is from 2300 hours to 0700 hours. Submission of the said application must be made in JP-Online. Application must be submitted before parking is allowed. Approval byRead more
For entry by trailers with general cargo, beside the Authorised Slip Number (ASN), the Vehicle Time Slot Booking (VTSB) is also required. For vehicles with cargo, the documents are to be provided to the Gates and Documentation team at the main gate for identification/verification before allowed entry. For access rejected, security personnel will intervene toRead more
A Short Term or Long Term Pass is required for entry into the port. Supporting document (company letter and/or Authorised Ship Number) is also needed. The pass will be scanned and biometric done prior to entry.Read more
Entry and exit of ship crew is managed by the Immigration and Checkpoint Authority (ICA). The vessel owner’s Agent must submit the crew list in Immigration and Checkpoint Authority (ICA) website to register the mentioned crew. For entry, the Agent will have to disembark the crew at checkpoint at the main gate. The particulars areRead more
