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Home FAQs Passes & Permits

Pass Application

Pass/Permit Office Operating Hours

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What are the operating hours of the Pass and Permit Office?

JP Pass collection, fine payment, Vehicle Entry Pass (VEP) and Season Parking application can be done over the counter. The collection hours for JP Pass and fine payment, as well as the application hours for VEP and Season Parking, are as follows: 

JP Pass Collection, Fine & Vehicle Entry Pass (VEP) Season Parking
24 hours daily Monday to Friday 8.30 AM to 5.30 PM
(last queue number by 5.00 PM)
Saturday/Sunday/Public Holiday Not Available
Pass Office operates on 24-hour basis

Application of Jurong Port pass is now available via the web and mobile applications. We are not accepting any hard copy applications with effect from 01 Aug 2025, otherwise required.  

To apply for JP Pass, please visit https://jponline.com.sg/jppass/ui/home or use the mobile app to create an account. 

Definition of JP Pass

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What is JP Pass?

All port users are required to have a valid port pass to enter the port. The JP Pass offers flexible, duration-based access, with validity ranging from 1 day to 3 years, customised to users’ work assignments. Fees are applicable based on the duration of the pass, as outlined below: 

Duration Pass Fee
Every 7 days (up to 42 days) $3.00
1 year (12 months) or part thereof $20.00
2 years (24 months) or part thereof $40.00
3 years (36 months) or part thereof $60.00

 

JP Pass Application Process

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What is the process for JP-Online user application? How do I fill up the forms on JP-Online?

The JP Pass is applicable for both Jurong Port (JP) Credit account holders and non-JP credit account holders, as long as they are sponsored by a JP credit account holder. Individuals and companies must have a registered employer name in JP before they can apply for the JP Pass; those without a registered employer must contact JP Customer Service via Enquiries | Jurong Port Singapore to create a Company Profile before applying.

Government-issued Photo ID and necessary supporting documents must be submitted in softcopy/digital format as part of the pass application process:

Government Photo ID:

  • Singaporean/PR: NRIC; or
  • Foreigners: Work Permit / S-Pass / Employment Pass and/or Passport

Note: Pass application for foreign nationals without a Singapore work pass will be approved on a case-to-case basis.

Supporting documents:

  • Relevant licence or training certifications for application of occupation code.
  • Contractor Permit – Approval must be obtained before carrying out any form of maintenance, repairs, or other ancillary works on a vessel and/or at the open yard or warehouse.

Note: Any physical amendments to the Supporting Documents will not be allowed and the application will be rejected.

 

Application Process:

  1. Visit the JP Pass Web Portal at https://jppass.jp.com.sg/ or use the mobile app to apply pass.
  2. Login using your credentials, complete OTP verification and click NEXT.
  3. Click on “Apply New Pass” and complete the application form.
  4. When the application has been submitted successfully:
    1. Watch the mandatory safety video – This is a required step for all applicants and must be completed before your application can proceed.
    2. Sponsor Company Endorsement – Your application is now pending endorsement from your sponsor company. You will be notified once this process is complete.
    3. Online Payment – Once your application is endorsed, you will be prompted to complete the online payment to finalize your submission.
      Note: Please note that the application fees are non-refundable. We recommend ensuring that all information is correct before submitting and endorsing your application.
  5. Once the payment is successful, the Pass Office will review the supporting documents for verification before approving the application.
  6. If your application is approved, you will receive a notification to book an appointment for pass collection.
  7. Please arrive at the Pass Office at your selected timeslot to collect your pass. You must come in person for pass collection to complete biometric enrolment. Additionally, you are required to bring your government-issued ID for verification.
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For foreign workers, how is validity tagged to JP Pass application?

Applicants are reminded to select the JP Pass duration carefully during the application process, ensuring it does not exceed the earliest expiry date of their Work Permit/S Pass/Employment Pass, Passport, Contractor Permit (CP), or Safety Orientation Course (SOC)/Safety Refresher Course (SRC) certification. Any excess fees paid due to incorrect duration selection will not be refunded.

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What is the process for pass approval and collection?

Successful applications will be routed to the Pass Office for approval after the pass applicant has completed watching the safety video, received endorsement from the sponsor company and made payment for the pass fee.

Once approved, the pass must be collected within 30 days from date of approval.

Leadtime For Pass Application

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Can I apply JP Pass in advance?

Applications and renewals for the JP Pass can be done up to 60 days in advance. The application form must be pre-filled and submitted online.

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Can I request expedited or urgent processing for my application?

We do not handle expedited or urgent requests. As pass approval takes about 7 days, please ensure you submit your application or renewal at least 7 days before your scheduled visit to allow enough time for processing .

Bulk Application

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What is Bulk Application?

Bulk application refers to a process where a Sponsor Company’s administrator can submit pass applications on behalf of multiple employees simultaneously, provided all applications share the same purpose of entry, occupation code, and pass duration.

Please note that unlike the individual application process, bulk applications do not include a platform for individual applicants to directly acknowledge and consent to the Personal Data Protection Act (PDPA) clause. By proceeding with the bulk application for your staff or pass applicants, you confirm that all individuals included have been informed of and have consented the PDPA clause.

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How do I request Bulk Application access?

To request access for Bulk Application, please write to passoffice@jp.com.sg and provide the email address of the Sponsor Company Administrator (SCA) who requires the access.

Entry into the Port

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How do I use my JP Pass at the port gate?

(1) Tap JP Pass on the smartcard reader.

(2) Place hand into smartcard reader for biometric scanning.

(3) Upon successful verification, enter and exit the gate through the turnstile.

Photography

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Is photography or video filming prohibited in the port?

Photography, videography or filming is strictly prohibited in the port.

Approval must be obtained from the relevant department and authorities prior to any photography taking, video recording, or filming activities within the port premises.

When photography is required, the company must submit the completed Photograph Taking/ Video-Recording/ Filming Application form to JP Security Department (JPSD) at Security@jp.com.sg in advance. Kindly carry the approved form at all times and conduct your operations at the approved area only.

For media and publication purposes, the form must be submitted to JP Corporate Relations & Communications (CRC) at corpcomms@jp.com.sg, and the materials must be shared with JP CRC before they are published.

Vehicle Entry Passes (effective 1st April 2018)

Vehicle Registration

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Is vehicle registration required for entry into the port?

Motorcycles and bicycles are not allowed entry into the port.

All other vehicles, local or foreign-registered, must complete a one-time registration in JPOnline. For those without JPOnline account, you can fill out the Vehicle Registration Application Form and submit it to JP Pass Office at passoffice@jp.com.sg for registration.


Modes of Registration:

JP-Online Application – (customer/port user with both Credit and JP-Online Accounts)

(1) Login to JPOM

(2) Proceed to “Other Services”

(3) Select “Vehicle Info Registration”

(4) Select “Create”

(5) Enter the relevant information, ie. Vehicle/Trailer no, Name of declarant, Contact No, Vehicle Type, Unladen Weight

(6) Kindly read the Terms & Conditions and select “I agree”

(7) Submit Application

*NO Payment is required for registration of vehicle

Manual Application

(1) Go to https://jponline.com.sg/jppass/ui/home

(2) Under “Vehicle Entry Permit (VEP)”, download “Vehicle Information Registration”

(3) Completed form to be submitted to:

  • Pass Office physically OR
  • By email (scanned copy)

The company details, In-Vehicle Unit (IU) number and unladen weight of the vehicle need to be indicated in the application form for both JP-Online and manual registration.

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Do I require a Vehicle Entry Pass to drive into the port?

Vehicle Entry Pass (VEP) is required for pick-up trucks, panel vans, covered vans and private cars driving into the port. Please ensure your Cashcard has sufficient balance and is inserted into the IU reader during exit.

Daily Vehicle Entry Pass

Local Vehicle: There is no application form for daily VEP. A $2 fee will be deducted during exit, allowing multiple trips within 24hours from the time of entry.

Foreign Vehicle: Foreign vehicle drivers must apply for a VEP at the Pass Office, with a maximum validity of 5 days. The Pass Office will issue a paper VEP, which drivers are required to display it on their dashboard.

(1) Go to https://jponline.com.sg/jppass/ui/home

(2) Under “Vehicle Entry Permit (VEP), download ‘Daily Vehicle Entry (For Vehicle Without IU)’


(3) Physically submit the completed form to the Pass Office counter

[Payment is by CashCard, NETS, or contactless mode]


Season Parking Vehicle Entry Pass – (LOCAL VEHICLE ONLY)

(1) Go to https://jponline.com.sg/jppass/ui/home

(2) Under “Vehicle Entry Permit (VEP), download ‘Season Parking Application’


(3) Completed form to be submitted to:
• Pass Office physically OR
• By email (scanned copy)

[Payment is by CashCard, NETS, Cheque or contactless payment]

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How do I qualify for a Season Parking Vehicle Entry Pass?

Season Parking Vehicle Entry Pass is provided to companies that qualify under any of the below-mentioned categories:

  • Tenant
  • Tenant cum Agent
  • Agent (non-tenant)
  • Tenant cum Stevedore
  • Stevedoring (non-tenant)
  • JP Main Contractor
  • Lessee
  • Supplier
  • J1 Basin Operator (Wooden Craft/Barter Operator)
  • Canteen Stall Holders
  • JP Staff
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What are the charges for Season Parking Vehicle Entry Pass?

Monthly season parking rates are inclusive of GST.

Have we resolved your concern?  If not, let us help you.

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Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

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      • Jurong Port
        Universal Terminal
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      • Conventional Containers
    • Other General and Bulk Cargo
      • Project Logistics Hub (& Projects Showcase)
      • Offshore Marine Centres
      • General / Break Bulk
      • Ro/Ro
      • Dry and Liquid Bulk
  • International Presence
    • China
      • Rizhao Port Jurong Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
  • About Us
    • Overview
    • Awards & Milestones
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    • Sustainability
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  • Join Us
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    • Enquiries
  • FAQs
  • News Centre
    • Press Releases
    • Feature Stories
    • Port Circulars
    • Corporate Social Responsibility
  • JP Connectivity
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  • JP Online
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