Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.
- Invoices are sent to the company’s e-mail registered with Jurong Port Finance Department.
- For any change to email address, the company must update the information in the eForm submission.
Company with Credit Account in Jurong Port is provided with the access to view/print the invoice and statement from JP-Online.
Monthly subscription – [Only Data Security Administrator (DSA) has the access.]
(1) Login to JP-Online
(2) Under admin system, select user maintenance
(3) Click add
(4) Create new user
(5) Assign the E-account function to another user of the company
Flexi-Access
(1) Go to https://www.jurongportonline.com/JPPASS/
(2) Look for eForms
(3) Select Download Application Forms
(4) Select JP-Online Access/Subscription Amendment- Save as file [“Your Company’s name”.pdf]
(5) Complete the form
(6) After completing the form, look for “eForms” on the header tab & click.
(7) Select Submission
(8) Under Type of Application, select JP-ONLINE Access / Subscription Amendment
(9) Select Add
(10) Attach completed eForm & click Submit.
Jurong Port IT Department will create the User ID and company will receive the acknowledgement for endorsement. The E-Account access is created and assigned to the DSA.
(1) DSA must login to JP-Online
(2) Under Admin System, select User Maintenance
(3) Add and create new user and assign the E-Account function.
To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps.
(1) Go to https://www.jurongportonline.com/JPPASS/
(2) Look for eForms
(3) Select Download Application Forms
(4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf]
(5) Complete the form
(6) After completing the form, look for “eForms” on the header tab & click.
(7) Select Submission
(8) Under “Type of Application”, select “Customer Account- Addition/Amendment”
(9) Select Add
(10) Attach completed eForm and Submit.
- Jurong Port Finance Department will then update the information in the JP-Online.
- Addition and deletion can only be done by Jurong Port Finance Department.
- For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg.
- Company requesting for waiver is to ensure that supporting documents are provided for verification.
- A follow-up e-mail on the outcome will be responded after the department’s investigation.
- Jurong Port Customer Service (JPCS) is also available at +65 6265 0666.
