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FAQs

Invoicing & Payments

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Home FAQs Invoicing & Payments

Invoicing

Mode of Invoicing

e

How long does it take for the bills to be generated and sent to the company after closing of shipment?

Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.

e

How is the invoice received by the company?

  • Invoices are sent to the company’s e-mail registered with Jurong Port Finance Department.
  • For any change to email address, the company must update the information in the eForm submission.
e

How can the company view/print the invoice and statement?

Company with Credit Account in Jurong Port is provided with the access to view/print the invoice and statement from JP-Online.


Monthly subscription – [Only Data Security Administrator (DSA) has the access.]

(1) Login to JP-Online

(2) Under admin system, select user maintenance

(3) Click add

(4) Create new user

(5) Assign the E-account function to another user of the company


Flexi-Access

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select JP-Online Access/Subscription Amendment- Save as file [“Your Company’s name”.pdf]

(5) Complete the form

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under Type of Application, select JP-ONLINE Access / Subscription Amendment

(9) Select Add

(10) Attach completed eForm  & click Submit.


Jurong Port IT Department will create the User ID and company will receive the acknowledgement for endorsement. The E-Account access is created and assigned to the DSA.

(1) DSA must login to JP-Online

(2) Under Admin System, select User Maintenance

(3) Add and create new user and assign the E-Account function.

e

How can contact details be deleted and updated for receiving of invoice?

To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps.

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf]

(5) Complete the form

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under “Type of Application”, select “Customer Account- Addition/Amendment”

(9) Select Add

(10) Attach completed eForm and Submit.


  • Jurong Port Finance Department will then update the information in the JP-Online.
  • Addition and deletion can only be done by Jurong Port Finance Department.
e

Where do companies write to request for waiver of charges?

  • For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg.
  • Company requesting for waiver is to ensure that supporting documents are provided for verification.
  • A follow-up e-mail on the outcome will be responded after the department’s investigation.
  • Jurong Port Customer Service (JPCS) is also available at  +65 6265 0666.

Payments

Mode of Payments

E

What are the mode of payments to Jurong Port?

  • No cash payment is allowed for transactions.
  • Payment for invoices for services done at Jurong Port is by GIRO.
  • For settlement of fines, payment for passes and permits are by Cash Card and NETS.

Have we resolved your concern?  If not, let us help you.

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Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

JURONG PORT

  • 37 Jurong Port Road Singapore 619110
  • +65 6265 0666
  • jpcss@jp.com.sg
PENJURU LIGHTER TERMINAL
  • 42G Penjuru Road

    Singapore 609151
  • +65 6413 9614
  • +65 6316 2072
  • jpcss@jp.com.sg
MARINA SOUTH WHARVES
  • 71 Marina Coastal Drive
    Singapore 018946
  • +65 6413 9617
  • +65 6604 9403
  • jpcss@jp.com.sg
OFFSHORE MARINE CENTRE
  • 101 Tuas South Ave 8
    Singapore 637423
  • +65 6660 9057
  • PLHComm@jp.com.sg
JURONG PORT ACADEMY
  • Jurong Port Admin Building
    37 Jurong Port Road
    Singapore 619110
  • jpacademy@jp.com.sg
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