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FAQs

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Home FAQs Accounts

Account Opening

Credit Account

e

What type of account should I open to use the services in Jurong Port and the Lighter Terminals?

Credit Account and JP-Online Account are required.
As Jurong Port and the Lighter Terminals operate as different cost centres, 1 to 3 separate credit account (s) is/are required.

  • For Jurong Port: General Bulk / Container accounts
  • For Lighter Terminals: Penjuru Lighter Terminal & Marina South Wharves accounts (one account number for both terminals)
e

How do I apply for a Credit Account to operate at Jurong Port, Penjuru Lighter Terminal and Marina South Wharves?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select New Account- Save file name as [ “Your Company Name”.pdf]

(5) Complete (new Credit Account application) page 1 only

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under “Type of Application”, select “New Account”.

(9) Select Add

(10) Attach the following:

  • Completed eForm
  • Latest company business profile
  • Latest 2 months bank statements

(11) Provide SMS & Email details

(12) Click Submit.


Note: A Credit Account is a compulsory requirement to operate in Jurong Port, Penjuru Lighter Terminal and Marina South Wharves. The account generates the charges for operations carried out.

e

What is required to be submitted after the approval of the Credit Account?

  • GIRO application
  • Security deposit (cheque or banker guarantee in the original endorsed)
e

How long does it take for the Credit Account to be ready?

It can be ready within 3 working days from the date of receipt of the application when all required documents are received in order.

e

What are the requirements to close the Credit Account?

(1) Company to provide letter to Jurong Port Finance Department requesting for the closure of the account. There needs to be an indication for the closure.

(2) The Direct Credit Authorisation form to be endorsed by the bank and submit.
[This is to credit the security deposit back to the company bank account.]

(3) The refund of the deposit is made after outstanding sums are recovered.

(4) The duration taken for the actual crediting is about 2 months.

JP-Online Account

e

What is the process for JP-Online user application? How do I fill up the forms on JP-Online?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select “JP-ONLINE Access / Subscription Amendment” – Save file name as [“Your Company’s name”.pdf]

(5) Complete the form

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under “Type of Application”, select “JP-ONLINE Access / Subscription Amendment”

(9) Select Add

(10) Attach completed eForm & click Submit.


  • After the creation of JP-Online Account, an acknowledgement form will be generated by Jurong Port Information Technology Department (JPITD). User ID will be processed for the Data Security Administrator (DSA) of the company.
  • The acknowledgement form is forwarded to the company for endorsement.
  • Upon receiving the endorsed form, JPITD will assign the functions based on the Credit Account.
e

What are the fees for opening a JP-Online Account?

e

What are the schemes available for JP Online application?

  • Transaction

Transaction is defined as, when a user login to JP-Online and click on any of the function (e.g. Berth application) to create a record. This is considered one transaction. Transaction also refers to updating and deletion of created records.

  • Enquiry

Enquiry is defined as, when a user login to JP-Online to enquire on any submitted transaction record, this becomes one enquiry. For enquiry, updating of record is not allowed but only view submitted records.

Browser Compatibility

e

What are the compatible browsers to access JP-Online?

Best viewed with a minimum resolution of 1366×768.

  • Internet Explorer ver 9 to 11
  • Mozilla Firefox ver 20 & above
  • Google Chrome ver 24 & above

Note: If you are unable to access with one browser, please try again with another browser.

e

How do I access JP-Online?

Use of the JP-Online is based on the type of operation and the terminal.

(1) Go to JP-Online

(2) Key in the user ID and password

(3) Select submit

The function as per the account is displayed on the taskbar. Open the menu and create the desired document.

General Port Rules & Regulations

E

Downloadable General Port Rules & Regulations PDF file

Click here to download Jurong Port’s General Port Rules & Regulations.

JP-Online Functions

JP-Online

E

What is JP-Online?

JP-Online is Jurong Port’s core portal where functions are made available to operate at the different areas of operation; Conventional Terminal, Combi Terminal, Cement and Other Bulk Cargo Terminal & Lighter Terminals.

JP-Online is also a platform for companies to use the different functions to create documents meant for the operations.

Available Functions

e

What functions are available in the JP-Online menu (task bar)?

This is based on the type of credit account opened.

Following functions are available on JP-Online:

  • Admin system
    • For Data Security Administrator (DSA) to view the users registered for the company, assign access, create new users and reset password.
  • Vessel
    • For the submission of berth application and to view vessel schedule.
  • DG Cargo
    • For the submission of PM4, enquire on DG cargo.
  • Container
    • For the submission of TLI/EDO/Booking Reference/ESN
  • General Cargo
    • For the submission of Manifest/EDO/Booking Reference/ESN
  • TCTS
    •  For the submission of Tenant Cargo records
  • Bulk Cargo
    • For the submission of bulk cargo record for loading/offloading
  • LWMS
    • For the submission of Delivery Shipment Advice
  • Other services
    • Container Enquiry/Submission of Misc. Application/RA & NOSO/Vehicle Info Registration/Vehicle Time Slot Booking
e

What are the main transactions that I can do in JP-Online?

Various functions are made available based on different category of users.

  • GB Shipping Line
    • Berth Application
    • Manifest/TLI/Electronic Delivery Order
    • Booking Reference for General cargo/Container
    • Electronic Shipping Note (if required)
  • CT Shipping Line
    • Berth Application
    • TLI/Electronic Delivery Order
    • Booking Reference for Container
    • Electronic Shipping Note (if required)
  • Haulier
    • Create Delivery Note for Mode of Transport
    • Create Electronic Shipping Note for general cargo/containers
    • Create Unloading Advice for Mode of Transport
    • Submit Import/Export Pre-gate
    • Submit Mode of Transport for Unstuffing/Stuffing
    • Submit storage application
    • Submission of Vehicle Time Slot Booking
  • Consignee/Shipper
    • Create Delivery Not
    • Create Unloading Advice
    • Create Use of Space application
    • Submit storage application
    • Submit PM4 application
  • Penjuru Lighter Terminal & Marina South Wharves
    • Submit Delivery and Shipment Advice
e

What are the functions available for the different areas of operations?

Note: Functions are made available based on the business type. When a Credit Account is created, it is related to the business type as indicated in the credit application and JP-Online functions are assigned accordingly.

Following are the available functions:

JP-Online User Access by Data Security Administrator (DSA)

Assignments of Functions by Data Security Administrator (DSA)

E

Is the Data Security Administrator (DSA) given access to assign functions to other users?

  • For DSA, access is given only by JP IT Department.  The access is assigned on receipt of the endorsed acknowledgement.
  • For other users of the same company, under the monthly subscription scheme, the DSA is given the access right to grant the required functions.

Create Additional Users (Monthly subscription only)

E

As the Data Security Administrator (DSA) of the company, am I allowed to delete and add new user?

For companies under the monthly subscription scheme, the DSA is provided with the access to create new users and to delete users.

The DSA will also assign the functions and reset the password.

E-Account Access

e

What is E-Account access?

  • E-Account access is for company with JP Credit Account, allowing them to view the invoices and statements in the JP-Online.
  • Separate JP-Online access is provided to customer to log in on receiving the e-invoices and for verifying the validity of the invoices.
e

How is the E-Account access created?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select “JP-ONLINE Access/ Subscription Amendment” – Save file as [Your company’s name.pdf]

(5) Complete the form
[Under “EXISTING ACCESS / SUBSCRIPTION” indicate E-Account access]

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under Type of Application, Select “JP-ONLINE Access/Subscription Amendment”

(9) Select Add

(10) Attach completed eForm & click Submit.

JP-Online Login Issues

Forgot Password & User ID

e

I forgot my Password, how do I retrieve it?

(1) At JP-Online login page, click “Forgot your password? Click here”

(2) Key in the User ID and either the e-mail or hand phone number
(User must ensure that either the e-mail or handphone must be registered in the JP-Online).

(3) Indicate the mode of receipt and submit.

(4) A temporary password will be sent to login.

(5) On login user is requested again to change to a new password.

e

I forgot my User ID, how do I retrieve it?

Note: *ONLY Data Security Administrator (DSA) can retrieve the ID

Locked Account

E

My JP-Online Account is locked. How can I unlock it?

JP-Online Account will be locked upon 3 incorrect password entries.

You can follow one of the 3 options below to unlock it.

Change of Password

E

Why is my JP-Online Account status inactive?

Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password.

Follow the steps below for a new password:

(1) At JP-Online login page, click “Forgot your password? Click here”

(2) Key in the User ID and either the e-mail or hand phone number
(User must ensure that either the e-mail or handphone must be registered in the JP-Online).

(3) Indicate the mode of receipt and submit.

(4) A temporary password will be sent to login.

(5) On login, user is requested again to change to a new password.

Have we resolved your concern?  If not, let us help you.

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Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

JURONG PORT

  • 37 Jurong Port Road Singapore 619110
  • +65 6265 0666
  • jpcss@jp.com.sg
PENJURU LIGHTER TERMINAL
  • 42G Penjuru Road

    Singapore 609151
  • +65 6413 9614
  • +65 6316 2072
  • jpcss@jp.com.sg
MARINA SOUTH WHARVES
  • 71 Marina Coastal Drive
    Singapore 018946
  • +65 6413 9617
  • +65 6604 9403
  • jpcss@jp.com.sg
OFFSHORE MARINE CENTRE
  • 101 Tuas South Ave 8
    Singapore 637423
  • +65 6660 9057
  • PLHComm@jp.com.sg
JURONG PORT ACADEMY
  • Jurong Port Admin Building
    37 Jurong Port Road
    Singapore 619110
  • jpacademy@jp.com.sg
Copyright © 2017 Jurong Port Pte Ltd. All Rights Reserved
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      • Cement Terminal
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        Universal Terminal
    • Containers
      • Combi Terminal
        MPVs & Containers
    • Other General and Bulk Cargo
      • Project Logistics Hub (& Projects Showcase)
      • Offshore Marine Centre
      • General / Break Bulk
      • Ro/Ro
      • Dry and Liquid Bulk
  • International Presence
    • China
      • Rizhao Port Jurong Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
  • About Us
    • Overview
    • Awards & Milestones
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  • FAQs
  • News Centre
    • Press Releases
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