Passes & Permits

What is JP Pass?
The JP Pass is required for all port users to enter the port. Passes are issued based on the required duration of access, with validity ranging from 1 day to 3 years, depending on the user’s work assignments.

Who is eligible to apply for the JP Pass?
The JP Pass is available to users who are sponsored by a JP credit account holder.

How can I apply for JP Pass?
Applications for the JP Pass can be submitted through the mobile app or web portal. To apply, use the JP Pass mobile app or web portal https://jppass.jp.com.sg/ to create an account.

Note: Over-the-counter applications are permitted for foreign applicants whose country code is not available in the drop-down menu during registration. Applicants must present a valid sponsor letter from a JP Credit Account holder.

Can I still apply for a JP Pass outside Pass Office operating hours?
Yes. Pass applications can be submitted online through the JP Pass mobile app or web portal at any time.

How long can I set the duration for my JP Pass?
The pass duration must not exceed the earliest expiry date of your Work Permit, S Pass, Employment Pass or Passport.  Any excess fees paid due to incorrect duration selection will not be refunded.

What are the fees for the JP Pass?
The JP Pass fees are based on the duration of the pass. Please refer to the table below for the applicable fee structure.

The pass duration is calculated based on the number of days selected. For example, a pass starting on 1 October 2026 with a 1-year duration will end on 30 September 2027. For periods that include a leap year, the end date may be earlier than the same calendar date in the following year, as the system calculates the validity based on the applicable number of days.

The applicable fee will be displayed by the system after you select the pass duration. Please check the displayed fee and pass validity period before proceeding with payment. If the fee or validity period is not as expected, review and amend the selected pass duration before making payment.

Please note that all fees and charges are non-refundable, regardless of the outcome of the application. Fees are also subject to change. Please check the latest applicable fees at the time of application.

What payment mode is accepted for JP Pass applications?
Payment for JP Pass applications can be made via PayNow.

What are the requirements for account registration and pass application?
A government-issued photo ID and the necessary supporting documents must be submitted in digital format as part of the pass application process.

What are the requirements for account registration and pass application?

For Account Registration:

1. Government-issued photo ID:

• NRIC: For Singapore Citizens and Singapore Permanent Residents.
• FIN: For foreigners holding a valid Singapore work pass, such as a Work Permit, S Pass or Employment Pass.
• Passport: For foreigners who are not working in Singapore.

Note: Pass applications for foreign nationals without a Singapore work pass will be approved on a case-to-case basis and may require submission of an e-Notification to Perform Work Pass Exempt Activities.

2. Phone Number and Email Address:

A unique handphone number and email address are required for account registration. Only phone numbers with supported country codes listed in the registration drop-down menu can be used. Duplicate handphone numbers or email addresses are not allowed.

For Pass Application:

1. Registered Employer Name:

The employer name must be registered in JP and available for selection from the Employer Name drop-down list when completing the JP Pass application.

If the employer is not available in the drop-down list, please contact the Pass Office at [email protected] or JP Customer Service via Enquiries | Jurong Port Singapore to create a Company Profile before applying.

Applicants are advised to contact the relevant department in advance to allow sufficient time for the Company Profile to be created before submitting the JP Pass application.

2. Supporting Documents:

• Delivery Order / Invoice, Customs Permit and/or ESN if “One-Time Delivery” is selected as the purpose of entry.
• Relevant licences or training certifications required for the selected occupation codes.
• A sponsor letter is required for over-the-counter applications submitted by foreign applicants whose country code is not available in the drop-down menu during account registration.

The sponsor letter must be issued by a JP Credit Account Holder or, where the application is sponsored by Jurong Port or JPTT, by a JP/JPTT staff of Deputy Manager grade (or equivalent) and above.

Note: Physical amendments to the original supporting documents will not be accepted and the application will be rejected.

How do I register for a JP Pass account?

To create an account on the JP Pass mobile app or web portal, user must provide a unique handphone number and email address, as duplicate numbers or email addresses are not allowed.

Registration Process:
1. Use the JP Pass mobile app or web portal to start the registration process.
2. Click “I AM A NEW USER” on the login page.

3. Enter your mobile number, create a password, click on the reCAPTCHA verification, and click “NEXT“.

4. After clicking “NEXT,” a confirmation message will appear to indicate that your JP Pass account has been successfully created. You will then be directed to provide your basic information, either by retrieving it through Singpass or entering it manually.

If you select “MANUAL REGISTRATION,” you’ll be redirected to the Account Registration – Basic Details page. Enter the required information, click the link to review the General Rules and Regulations, check the box to confirm your agreement, and then click “Submit Registration.”

What should I do if my country code is not available in the drop-down menu during JP Pass registration?
If your country code is not available in the drop-down menu, you may apply for a JP Pass in person at the Pass Office counter. You will need to present a valid sponsor letter, which should be emailed to [email protected] before your visit.

Applicants whose country code is available in the drop-down menu should submit their applications through the JP Pass mobile app or web portal.

What is the process for JP Pass application?
The JP Pass is available to all users sponsored by a JP credit account holder.

Application Process:

1. Use the JP Pass mobile app or web portal at https://jppass.jp.com.sg/ to apply for a pass.

2. Login using your credentials, complete OTP verification and click “NEXT”

Note: If you have set up biometric login, you may also log in using the biometric method supported by your device, such as facial recognition or fingerprint.

3. Click on “Apply New Pass” and complete the application form.

4. Once the application is successfully submitted:

• Watch the mandatory safety video – This is required for all applicants and must be completed before the application can proceed.
• Sponsor Company Endorsement – The application will be pending endorsement from the sponsor company. You will be notified once this process is complete.
• Online Payment – Once your application is endorsed, you will be prompted to complete the online payment to finalise your submission
• Note: Please note that the application fees are non-refundable. We recommend ensuring that all information is correct before submitting and endorsing your application

5. Once the payment is successful, the Pass Office will review the supporting documents for verification before approving the application

6. If the application is approved, you will receive a notification to book an appointment for biometric enrolment and ePass activation.

Note: Please arrive at the Pass Office at your selected timeslot to complete the biometric enrolment and ePass activation. All users must complete these steps in person and bring their physical government-issued photo ID for verification.

Can I apply for JP Pass in advance?
Yes. Applications for the JP Pass can be done up to sixty (60) days in advance. Please allow up to five (5) days for your JP Pass application to be reviewed and processed after a complete application has been submitted and payment has been made.

I have applied for my work pass but have not received the physical work pass yet. Can I apply for a JP Pass?
Yes. You can apply for a JP Pass using your In-Principle Approval (IPA). The maximum JP Pass duration you can apply for is based on the validity period approved in your IPA.

How do I renew my JP Pass?
The renewal process is the same as applying for a new JP Pass. Log in to the JP Pass mobile app or web portal and select “Renewal” instead of “Apply New Pass”. To avoid disruption to port access, please ensure that your renewal application is submitted and approved before your current JP Pass expires.

Do I need to come to the Pass Office for renewal?
No. Renewal applications and payments must be completed through the JP Pass mobile app or web portal. Please ensure that your renewal application has been approved and your ePass is valid before entering the port or terminal.

I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in?
After your application is submitted by the SCA, a WhatsApp message will be sent to the registered mobile number with your login details. Please ensure that the SCA has entered your mobile number, identification number, and date of birth correctly. Your login details will be as follows:

• USERNAME: Your mobile number (e.g., 98004500)
• PASSWORD: Jp@ + Your date of birth in DDMMYY format (e.g., 011260) + Last 4 characters of your Government ID (NRIC, FIN, or Passport) (e.g., 123A).

Example: Jp@011260123A

What happens if my application is not endorsed by the Sponsor Company?
If an online application is not endorsed by the sponsoring company within 30 days from the date of submission, the system will automatically purge the application.

Do I need an SCA endorsement if I have a Sponsor Code?
No. Applicants who submit their application using a valid Sponsor Code do not require SCA endorsement. The Sponsor Code allows the applicant to bypass the endorsement process.

What should I do if my Sponsor Code is invalid or has expired?
Please contact your Sponsor Company Admin to obtain a valid Sponsor Code. Each Sponsor Code can only be used once per application and expires six (6) months from the date it is generated.

What happens if I do not make payment after my application is endorsed?
If payment is not received for an endorsed application within sixty (60) days from the date of endorsement, the system will automatically purge the application.

How do I check my application status?
Log in to your JP Pass account through the mobile app or web portal. Your application status can be viewed under “My Applications.” Select the relevant application to view its status.

How long does it take for my JP Pass application to be approved?
Please allow up to five (5) days for your JP Pass application to be reviewed and processed after a complete application has been submitted and payment has been made.

What should I do if my application is still pending?
If your application status is pending approval, please allow time for the application to be reviewed and processed. You can check your application status through the JP Pass mobile app or web portal.

If your application has exceeded the usual processing time or you require assistance, please contact the Pass Office via the JP Pass chatbot.

What should I do if my JP Pass application is queried by the Pass Office?
If your application is queried by the Pass Office for further clarification on the purpose of entry, occupation code, or employer, please make the necessary amendments and resubmit the application within seven (7) days.

What can I amend if my individual JP Pass application is queried?
When your application is queried by the Pass Office, you may amend only the following information:

• Purpose of entry
• Occupation code
• Employer

I received a query stating that my name during registration does not match my government-issued ID. How do I make the amendment?
Go to My Profile and edit your name to match the details on your government-issued ID. After making the amendment, resubmit your application.

I received a query stating that my date of birth or FIN expiry date does not match my government-issued ID. How do I make the amendment?
Go to My Profile and edit the relevant details to match your government-issued ID. After making the amendment, resubmit your application.

Please note that changes made under My Profile will not be updated in your current application immediately. As such, the amended details may not be reflected correctly in the current application.

What happens if I do not resubmit the requested information after my JP Pass is queried by the Pass Office?
If the Pass Office raises queries on your application and you do not resubmit the required information within seven (7) days, the system will automatically purge the application, and all fees paid will be forfeited.

What should I do if my application is rejected?
Log in to your JP Pass account and check the rejection reason under the relevant application.

If you still require a JP Pass, please submit a new application with the correct information, where applicable. Fees paid for the rejected application will not be refunded.

What do I need to do after my JP Pass application is approved?
For first-time applicants, you must complete biometric enrolment and ePass activation before you can enter the port.

For applications submitted after 1 October 2026, you can book a biometric enrolment appointment through the JP Pass mobile app or web portal and complete biometric enrolment at the self-service kiosk.

For applications submitted before 1 October 2026, you must take a queue number through JP Pass and complete biometric enrolment over the counter at the Pass Office.

How long do I have to activate my approved JP Pass?
The JP Pass must be activated within thirty (30) days from the date of approval. If the JP Pass is not activated within this time frame, the pass application will be cancelled and all fees paid will be forfeited.

Can I complete my enrolment before my pass start date?
Yes. You may complete your biometric enrolment and ePass activation before your JP Pass start date. However, your ePass will only become active and you will only be able to enter the port from the approved start date of your JP Pass.

For example, if your pass starts on 1 October 2026, your ePass will only be active from 1 October 2026, even if your biometric enrolment is completed on 30 September 2026.

How do I book an appointment for biometric enrolment?
Log in to your JP Pass account and click “Book Appointment.” Select your preferred date and time.

What if there are no available biometric enrolment slots?
Please check JP Pass mobile app or web portal again for the next available appointment slot.

Can I use the self-service kiosk for biometric enrolment?
The self-service kiosk is available for JP Pass applications submitted after 1 October 2026, subject to an approved application and a booked appointment.

If your application was submitted before 1 October 2026, you will need to take a queue number through JP Pass and complete biometric enrolment over the counter at the Pass Office.

What type of ID is accepted for biometric enrolment?
You must present the physical government-issued photo ID used for your JP Pass account registration and pass application for verification. The following are not accepted at the kiosk:

• Digital Work Pass or Singpass documents
• Driving license

Do I need to be present for biometric enrolment?
Yes. Applicants must be physically present to complete biometric enrolment.

Can I enrol my biometric outside Pass Office operating hours?
No. Biometric enrolment is currently available based on the available booking slots. The first booking slot is 7.00am–7.59am, and the last booking slot is 6.00pm–6.59pm.

Note: The biometric enrolment service may be expanded in the future once the kiosk is fully operational.

How do I complete my biometric enrolment using the self-service kiosk?

1. Select “Biometric Enrolment” as the service on the kiosk.

2. Log in to JP Pass and select “View Kiosk QR Code”. Present the QR code to the QR scanner at the kiosk.

3. Place your government-issued photo ID on the document scanner for verification.

4. Once the kiosk QR code and government-issued photo ID have been successfully verified, the approved application will be displayed on the kiosk screen. Select “Next” to proceed.

5. Follow the on-screen instructions to enrol your biometric:

• Insert your middle finger between the two guide bars until it is fully inserted and contact is made with the webbing between your fingers.
• Do not make a fist. Keep your hand relaxed and rest it gently on the guide bar.
• Gently raise your wrist to press the trigger switch. Do not grip the bar.

Note: The biometric enrolment process will be performed twice; once to register your biometric and once to verify it.

How many attempts do I have to complete biometric enrolment?
Applicants are given up to three attempts to complete biometric enrolment. A 30-second cooldown period applies between each attempt.

What should I do if the kiosk cannot read my ID?
Please ensure that your physical government-issued photo ID is placed correctly on the document scanner and follow the on-screen instructions. If the kiosk is still unable to read your ID:

• During Pass Office operating hours: Select “Facing Issues with Kiosk” on the kiosk. You will be issued a queue number, and our staff will assist to complete your biometric enrolment over the counter.
• After Pass Office operating hours: Contact the JP Pass chatbot for assistance.

What should I do if I am unable to complete biometric enrolment?
If you are unable to complete biometric enrolment after the available attempts, please contact the JP Pass chatbot for assistance.

What should I do if I miss my biometric enrolment appointment?
If you miss your appointment, log in to the JP Pass mobile app or web portal to book a new appointment.

I have applied for a JP Pass using my IPA as I have not received my physical work pass card yet. How do I complete my biometric enrolment?
Biometric enrolment for applicants using an IPA can be completed over the counter at the Pass Office. Please bring your IPA and valid identification document for verification.

When you arrive at the Pass Office, select “Facing Issues with Kiosk” through JP Pass to obtain a queue number. You will then be assisted over the counter to complete your biometric enrolment.

How do I check the duration or validity period of my JP Pass?
The JP Pass is issued with a validity period ranging from 1 day to 3 years, depending on the user’s work assignment. You can check the exact validity period and expiry date of your pass by logging in to the JP Pass mobile app or web portal.

When do I need to re-enrol my biometric?
Biometric enrolment is required only once. You will need to re-enrol if there is a change to the government-issued photo ID used for your JP Pass account registration and pass application, or if your biometric enrolment does not match the biometric record in the system and you are instructed to complete reenrolment.

When can I enter the port after biometric enrolment and ePass activation?
You can enter the port once your biometric enrolment and ePass activation are completed, and your JP Pass has reached its approved start date.

How do I reset my JP Pass account password?
To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions.

I forgot my user ID. What should I do?
Your user ID is the mobile number you used during registration.

I changed my handphone number. Can I use my new number to log in or create a new account?
If you’ve changed your mobile number, there’s no need to create a new account.

Select “Reset It Here” under the “Changed Your Phone Number?” on the main page and follow the instructions to update your mobile number and regain access to your account.

Why should I set up a PIN?
Setting up a PIN allows you to access your JP Pass account using the PIN, even when your device is offline. This provides a more convenient login experience and reduces the need to rely on OTPs sent via WhatsApp or SMS.

How do I set up a 6-digit PIN?
1. Log in to the JP Pass mobile app.
2. Go to Settings.
3. Select “Setup PIN” and follow the instructions to set up your preferred 6-digit PIN.
4. Once the PIN has been successfully set up, you will be prompted to enable biometric authentication, subject to your mobile device’s capabilities.

How often do I need to set up my 6-digit PIN?
For security purposes, your 6-digit PIN must be set up again every 90 days. You will be prompted to set up a new PIN when your current PIN expires.

How long does my JP Pass app stay logged in?
For security purposes, you will be automatically logged out after 15 minutes of inactivity. You will need to log in again before using the app.

Will my JP Pass account become inactive if I don’t use it?
Yes, your JP Pass account will automatically become inactive after 90 days of inactivity. If your account becomes inactive, any active passes associated with the account may be cancelled, and all fees paid will be forfeited.

How do I cancel my active pass?
If you are no longer employed by or sponsored by the company, please log in to your JP Pass account and cancel your active pass.

Can I use my QR code after my JP Pass expires?
Your QR code is no longer valid once your JP Pass expires. Please ensure that your JP Pass is renewed and approved before your current pass expires.

How do I replace a lost or damaged physical JP Pass?
Physical JP Pass issuance has ceased, and replacement physical JP Passes will not be issued. Please use your ePass QR code for port access.

Can I delete my JP Pass account if I still have an active pass?
Yes. You can delete your JP Pass account even if you have an active pass. However, deleting your account will result in the cancellation of your active pass, and all fees paid will be forfeited.

What will happen to my pass after my JP Pass account is deleted?
Any active pass associated with the account will be cancelled, and all fees paid will be forfeited.

How do I delete my JP Pass account?
To delete your JP Pass account, go to the “Settings” and select “Permanently Delete My Account.” On the “Permanently Delete My Account” page, enter the required information and select “Delete My Account.”

How long will it take for my JP Pass account to be deleted?
Your JP Pass account will be deleted immediately upon submission of the deletion request.

Can I cancel my request to delete my JP Pass account?
No. Once the deletion request has been submitted, it cannot be cancelled or reversed.

Can I use the same mobile number after deleting my JP Pass account if I decide to create a new one?
Yes. You can use the same mobile number to create a new JP Pass account if you decide to register again.

What is the role of Sponsor Company Admin (SCA)?
Sponsor Company Admin (SCA) is responsible for reviewing and endorsing applications for JP Pass on behalf of the company, including applications submitted by third-party entities like vendors or subcontractors.

If any information in the application is incorrect, such as the employer, pass duration, applicant details, purpose of entry or occupation code, the SCA should reject the application. The applicant must then submit a new application with the correct information.

Key responsibilities include:

• Reviewing applications to ensure compliance with Jurong Port policies and relevant regulations.
• Managing access rights to ensure that only authorized individuals can endorse applications.

Note: An SCA cannot endorse their own application. We recommend that each company appoint at least two admins, unless the admin does not require a Jurong Port pass.

I already have a JPOnline User ID to endorse Long Term Pass (LTP) applications in the previous system. Can I use it to log in to JP Pass?
No. The JP Pass uses a separate platform from JPOnline. Your JPOnline user ID cannot be used to log in to JP Pass, and you will need to create a separate JP Pass account for endorsement activities.

How do I register as a Sponsor Company Admin for endorsement activities?
If your company is authorized to act as a Sponsor Company, please have your designated Company Admin create a JP Pass account for endorsement activities. Please refer to the step-by-step guide on creating a JP Pass account for detailed instructions.

For the first Sponsor Admin, please notify the Pass Office at [email protected] once the account has been created so that the necessary endorsement access can be granted.

Additional Sponsor Company Admins can be added by an existing Sponsor Company Admin through the “My Team” function. There is no need to contact the Pass Office to grant access to additional team members. For instructions on adding team members, please refer to “How do I add a team member?”

What should I do if I cannot access the SCA endorsement function?
Please ensure that you have registered for a JP Pass account and have been granted the necessary endorsement access. If you continue to experience issues, please contact the Pass Office via the JP Pass chatbot.

How do I add a team member?
Go to “My Team” and click “Add Staff.” Enter the email address used by the team member during JP Pass account registration.

If the team member has not registered for a JP Pass account, please refer to “How do I register as a Sponsor Company Admin for endorsement activities?” for the account registration process.

What should I do if the SCA has left the company or is no longer responsible for endorsement activities?
Go to “My Team.” Click the three-dot icon next to the team member’s contact number and select “Remove Staff.”

When should an SCA reject a JP Pass application?
An SCA should reject an application if any information is incorrect, such as the employer, pass duration, applicant details, purpose of entry or occupation code. The applicant must then submit a new application with the correct information.

Can an SCA cancel an application that they no longer sponsor?
There is currently no function for SCAs to cancel an application that they no longer sponsor. Please email the Pass Office at [email protected] for assistance.

What is a Sponsor Code?
A Sponsor Code is a unique code generated by an SCA within the JP Pass system. It allows employees, vendors and subcontractors to bypass the endorsement process when submitting their pass applications.

Who can generate Sponsor Codes?
Only SCAs are authorised to generate and issue Sponsor Codes to their employees, vendors, or subcontractors.

How do I generate Sponsor Codes?
Follow these steps to generate a Sponsor Code:
1. Click Sponsor Code from the menu.
2. Click Generate Code.
3. A prompt will appear (see illustration).
4. Select the number of Sponsor Codes to generate using the “-” and “+” buttons.
5. (Optional) Enter any notes related to the codes.
6. Click GENERATE.

The system will generate unique Sponsor Codes, which you can then distribute to your employees, vendors or subcontractors.

Can Sponsor Codes be reused?
No. Each Sponsor Code is unique and can only be used once per application. Generated Sponsor Codes will expire six (6) months from the date they are generated.

How can an SCA submit applications for multiple applicants?
An SCA can submit multiple pass applications at once using the bulk application feature, provided that the applications have the same employer, purpose of entry, occupation code, and pass duration.

If employees have different purpose of entry, occupation codes, or pass durations, how should I submit the applications?
If employees have different employers, purposes of entry, occupation codes, or pass durations, you must submit separate bulk applications for each group.

Can an SCA amend an application after submission?
No. Once a bulk application has been submitted, the SCA cannot amend the applicant’s information.

Please ensure that all applicant details, including the employer, purpose of entry, occupation code and pass duration, are correct before submitting the application. If any information is incorrect, the SCA will need to submit a new application with the correct information. Any fees paid for the incorrect application will be forfeited.

Do individual applicants need to acknowledge and consent to the PDPA clause when I submit a bulk application?
Unlike the individual application process, bulk applications do not include a platform for individual applicants to directly acknowledge and consent to the Personal Data Protection Act (PDPA) clause.

By proceeding with the bulk application, you confirm that all individuals included have been informed of the PDPA clause and have provided the necessary consent.

I have submitted a bulk application on behalf of my employees, but they have not registered for an account. How do they log in?
A WhatsApp message will be sent to the registered mobile number provided in the bulk application.

As the SCA, please ensure that the mobile number, identification number, and date of birth are entered correctly. The login details will be as follows:

• USERNAME: Your mobile number (e.g. 98004500)
• PASSWORD: Jp@ + Your date of birth in DDMMYY format (e.g. 011260) + Last 4 Characters of your Government ID (NRIC, FIN or Passport) (e.g.123A).

Example: Jp@011260123A