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In line with the Smart Nation initiative, transactions will be cashless. Payment for services done at Jurong Port must be made by GIRO. For settlement of fines and fees for Vehicle Entry Permit, Short Term & Long Term Pass and Permit, payment can be made by Cash Card / NETS at Pass Office.Read more

For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) via our Enquiry Form Company requesting for waiver is to ensure that supporting documents are provided for verification A follow-up e-mail on the outcome will be sent after the department’s investigation JPCS is also available at +65 6265Read more

To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more

(1) Login to JP-Online (2) Click ‘More’ (3) Click ‘ e-Account’ (4) Click ‘Invoices’ (5) Click the icon to download PDFRead more

As part of JP’s commitment to sustainability, we have shifted to e-invoicing. E-invoices will be sent to the company’s email address registered with our Finance Department. To update the registered email address, please submit the “Customer Account – Addition / Amendment” e-Form online.Read more

Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more

Overnight parking of trailers is allowed for the following purposes: Awaiting to receive discharge cargo Standby for escort Cargo brought in for loading Terms & Conditions Overnight parking is from 2359 hours to 0700 hours Port user can submit the overnight parking application in JP-Online. Parking is only allowed for approved application The fee forRead more

Trailers with general cargo will need to provide the Authorised Slip Number (ASN) and Vehicle Time Slot Booking (VTSB) For vehicles with cargo, documents must be shown to the Gates and Documentation team at the main gate for identification/verification before being allowed entry/exit For rejected access, security personnel will intervene to handle the exceptionRead more

All personnel entering Jurong Port must hold a valid JP Pass and present a government-issued photo ID that matches their approved records. Before entering, individuals must scan their pass at the access point and are required to undergo biometric verification. Vehicles must be pre-registered, and Security Officers will conduct checks on vehicles and bags. AllRead more

The entry and exit of ship crews are managed by the Immigration & Checkpoints Authority (ICA). The vessel owner’s agent must submit the crew list to the ICA through their online platform prior to entry or exit. All crew must disembark from the vehicle before Jurong Port Main gate with their belongings and proceed toRead more