Motorcycles and bicycles are not allowed entry into the port. All other vehicles, local or foreign-registered, must complete a one-time registration in JPOnline. For those without JPOnline account, you can fill out the Vehicle Registration Application Form and submit it to JP Pass Office at passoffice@jp.com.sg for registration. Modes of Registration: JP-Online Application – (customer/portRead more
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Photography, videography or filming is strictly prohibited in the port. Approval must be obtained from the relevant department(s) and authorities prior to any photography taking, video recording, or filming activities within the port premises. The completed and signed application form must be submitted in advance to the JP Security Department (JPSD) Security@jp.com.sg. For media andRead more
SST PIN number is for company with Credit Account, for the clearance of cargo at the SST machines. The PIN number can be used for cargo clearance for both import and export. The request for SST PIN must be indicated (ticked) in the LTP application during submission. The PIN will be issued via SMS (noRead more
Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password. Follow the steps below for a new password: (1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the emailRead more
JP-Online Account will be locked upon 3 incorrect password entries. You can follow one of the 3 options below to unlock it. Option A Kindly wait for 30 minutes before re-trying. Option B Kindly approach your Data Security Administrator (DSA) to unlock the account. Option C (1) At JP-Online login page, click “Forgot your password?”Read more
Note: ONLY Data Security Administrator (DSA) can retrieve the ID. (1) Login to https://jponline.com.sg/jpom/ui/login (2) Select “Admin System” (3) Select “User Maintenance” (4) Obtain the required information as requested by systemRead more
(1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the email or handphone number (User must ensure the email/ handphone must be pre-registered in the JP-Online) (3) Indicate the mode of reset and submit (4) A temporary password will be sent via selected mode (5) Log inRead more
(1) Go to https://jponline.com.sg/jpom/ui/login (2) Look for eForms (3) Select Download Application Forms (4) Select “JP-ONLINE Access/ Subscription Amendment” – Save file as [Your company’s name.pdf] (5) Complete the form [Under “EXISTING ACCESS / SUBSCRIPTION” indicate E-Account access] (6) After completing the form, look for “Submission” (7) Select Submission (8) Under Type of Application, SelectRead more
E-Account access is for companies with JP Credit Account, allowing them to view the invoices and statements in the JP-Online. Separate JP-Online access is provided to customers to log in to receive e-invoices and verify the validity of the invoices.Read more
Note: ONLY Data Security Administrator (DSA) can retrieve the ID. (1) Login to https://jponline.com.sg/jpom/ui/login (2) Select “Admin System” (3) Select “User Maintenance” (4) Obtain the required information as requested by systemRead more
