Can I delete my JP Pass account if I still have an active pass? Yes. You can delete your JP Pass account even if you have an active pass. However, deleting your account will result in the cancellation of your active pass, and all fees paid will be forfeited. What will happen to my passRead more
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How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I forgot my user ID. What should I do? Your user ID is the mobile number you used during registration. I changed my handphone number. Can IRead more
1. Present your QR code to the QR scanner located beside the SmartPass reader. 2. Place your hand on the biometric reader for verification. 3. Upon successful verification, proceed through the turnstile or vehicle lanes to enter or exit the port. If verification is unsuccessful, please approach the security personnel at the gate for assistance.Read more
What do I need to do after my JP Pass application is approved? For first-time applicants, you must complete biometric enrolment and ePass activation before you can enter the port. For applications submitted after 1 October 2026, you can book a biometric enrolment appointment through the JP Pass mobile app or web portal and completeRead more
I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, a WhatsApp message will be sent to the registered mobile number with your login details. Please ensure that the SCA has enteredRead more
What are the requirements for account registration and pass application? For Account Registration: 1. Government-issued photo ID: NRIC: For Singapore Citizens and Singapore Permanent Residents. FIN: For foreigners holding a valid Singapore work pass, such as a Work Permit, S Pass or Employment Pass. Passport: For foreigners who are not working in Singapore. Note: PassRead more
What is JP Pass? The JP Pass is required for all port users to enter the port. Passes are issued based on the required duration of access, with validity ranging from 1 day to 3 years, depending on the user’s work assignments. Who is eligible to apply for the JP Pass? The JP Pass isRead more
No. The Pass Office currently operates from 7.30am to 7.30pm, Monday to Sunday, including Public Holidays. Night shift operations have ceased since 1 September 2026. The JP Pass chatbot remains available 24 hours daily. Please note that some services and booking slots may have different operating hours: Service Type Operating Hours JP Pass Chatbot 24Read more
Monthly season parking rates are inclusive of GST.Read more
Season Parking Vehicle Entry Pass is provided to companies that qualify under any of the below-mentioned categories: Tenant Tenant cum Agent Agent (non-tenant) Tenant cum Stevedore Stevedoring (non-tenant) JP Main Contractor Lessee Supplier J1 Basin Operator (Wooden Craft/Barter Operator) Canteen Stall Holders JP StaffRead more
