Please ensure that the QR code displayed on your JP Pass app or web portal is clear and the screen brightness is sufficient. If the QR code still cannot be scanned, contact the JP Pass chatbot for assistance.Read more
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Log in to the JP Pass mobile app and navigate to your active pass. Tap the QR code icon next to the active pass to generate and display your QR code for scanning.Read more
Under your active pass in the JP Pass mobile app, you can view key pass details such as your name, occupation code, pass validity period, access area, and card serial number. To view additional personal particulars, go to the Application Details section and tap the drop-down arrow to expand the information.Read more
No. Port access is only available from the approved JP Pass start date, even if biometric enrolment and ePass activation have been completed earlier.Read more
No. First-time applicants must complete biometric enrolment and ePass activation before they can enter the port.Read more
For JP Pass-related enquiries, contact the JP Pass chatbot, which is available 24 hours daily. If your enquiry requires Live Agent Support, please contact the chatbot during Live Agent Support hours, Monday to Friday, excluding Public Holidays, from 9.00am to 5.00pm.Read more
Vehicle registration is available through the self-service Vehicle Information Registration form. The Pass Office will only process manual requests for updating or deleting existing vehicle records. If you need assistance with these requests, please contact the Pass Office directly.Read more
Applications and renewals for Equipment Permit Cards can be done via the online MEL Application. For detailed instructions, please refer to this step-by-step guide.Read more
For assistance, please contact: [email protected].Read more
Equipment without a valid permit is NOT ALLOWED to operate within the port. Non-compliance may result in a Notice of Infringement (NOI) being issued at the company level.Read more
