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Home FAQs Accounts

Account Opening

Credit Account

e

What type of account should I open to use the services in Jurong Port and the Lighter Terminals?

Jurong Port and the Lighter Terminals operate as separate cost centres. Hence, 1 to 3 separate credit accounts may be required:

  • For Jurong Port: General Bulk / Container accounts
  • For Lighter Terminals: Penjuru Lighter Terminal & Marina South Wharves accounts (both terminals share a single account number)
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How do I apply for a Credit Account to operate at Jurong Port and the Lighter Terminals?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select New Account- Save file name as [ “Your Company Name”.pdf]

(5) Complete (new Credit Account application) page 1 only

(6) After completing the form, look for “eForms” on the header tab & click

(7) Select Submission

(8) Under “Type of Application”, select “New Account”

(9) Select Add

(10) Attach the following:

  • Completed e-Form
  • Latest company business profile (within 3 months from date of application)
  • Audited/Unaudited Financial Statements for the past 2 financial years
  • Latest Management Accounts signed by director

(11) Provide SMS & Email details

(12) Click Submit


Note: A Credit Account is a compulsory requirement to operate in Jurong Port, Penjuru Lighter Terminal and Marina South Wharves. The account generates the charges for operations carried out.

e

What do I need to submit after the approval of the Credit Account?

Once the application for the opening of the credit account has been approved, the credit review team will notify you to provide the following:

  • GIRO application form
  • Security deposit (Cheque, Bank Transfer or Original copy of endorsed banker’s guarantee)

The credit account will only be opened after the required documents have been received.

e

How long does it take for the Credit Account to be ready?

It can take up to 2 weeks or so from the date of receipt of the application if all required documents are received in order.

e

What are the requirements to close the Credit Account?

Please email a letter (with company letterhead) to our Finance Department at finar@jp.com.sg, requesting the closure of the account with the following information:

(1) Company Name

(2) JP Credit account number

(3) Date of Termination

(4) Reason for Closing Credit Account

(5) Letter must be fully signed and stamped with the official company stamp

(6) If there is a deposit, please state the mode of refund

For Non-GIRO customers: Please mail us the Direct Credit Authorisation form endorsed by the bank. This is to credit the security deposit back to the company bank account.

Note:

  • The refund of the deposit is made after outstanding sums are recovered
  • The duration taken for the actual crediting is about 1.5 to 2 months

JP-Online Account

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What is JP-Online?

JP-Online is Jurong Port’s core portal where functions are made available to operate at the different areas of operation; Conventional Terminal, Cement and Other Bulk Cargo Terminal & Lighter Terminals.

JP-Online is also a platform for companies to use the different functions to create documents meant for the operations.

e

What is the process for JP-Online user application? How do I fill up the forms on JP-Online?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select “JP-Online Access Or Subscription Amendment Form”

(4) Select “JP-ONLINE Access / Subscription Amendment” – Save file name as [“Your Company’s name”.pdf]

(5) Complete the form

(6) Select Submission

(7) Under “Type of Application”, select “JP-ONLINE Access / Subscription Amendment”

(8) Select Add

(9) Attach completed eForm & click Submit


After the creation of JP-Online Account, an acknowledgement form will be generated by Jurong Port Information Technology Department (JPITD). User ID will be processed for the Data Security Administrator (DSA) of the company.

The acknowledgement form is forwarded to the company for endorsement.

Upon receiving the endorsed form, JPITD will assign the functions based on the Credit Account.

e

What are the fees for opening a JP-Online Account?

e

What are the schemes available for JP Online application?

Transaction
Transaction is defined as, when a user login to JP-Online and click on any of the function (e.g. Berth application) to create a record. This is considered one transaction. Transaction also refers to updating and deletion of created records.

Enquiry
Enquiry is defined as, when a user login to JP-Online to enquire on any submitted transaction record, this becomes one enquiry. For enquiry, updating of record is not allowed but only view submitted records.

Browser Compatibility

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What are the compatible browsers to access JP-Online?

Best viewed with a minimum resolution of 1366 × 768.

  • Internet Explorer ver 11 & above
  • Microsoft Edge ver 107 and above
  • Mozilla Firefox ver 100.3 & above
  • Google Chrome ver 108 & above

Note: If you are unable to access with one browser, please try again with another browser.

e

How do I access JP-Online?

Use of the JP-Online is based on the type of operation and the terminal. To access JP Online,

(1) Go to this URL: https://jponline.com.sg/jpom/ui/login

(2) Key in the user ID and password

(3) Select ‘Submit’

The function as per the account is displayed on the taskbar. Open the menu and create the desired document.

General Port Rules & Regulations

E

Downloadable General Port Rules & Regulations PDF file

Click here to download Jurong Port’s General Port Rules & Regulations.

JP-Online Functions

Available Functions

e

What functions are available in the JP-Online menu (task bar)?

This is based on the type of credit account opened.

Following functions are available on JP-Online:

  • Admin system: For Data Security Administrator (DSA) to view the users registered for the company, assign access, create new users and reset password
  • Vessel: For the submission of berth application and to view vessel schedule
  • DG Cargo: For the submission of PM4, enquire on DG cargo
  • Container: For the submission of TLI/EDO/Booking Reference/ESN
  • General Cargo: For the submission of Manifest/EDO/Booking Reference/ESN
  • TCTS:  For the submission of Tenant Cargo records
  • Bulk Cargo: For the submission of bulk cargo record for loading/offloading
  • LWMS: For the submission of Delivery Shipment Advice
  • Other services: Container Enquiry/Submission of Misc. Application/RA & NOSO/Vehicle Info Registration/Vehicle Time Slot Booking
e

What are the main transactions that I can do in JP-Online?

Various functions are made available based on different category of users.

GB Shipping Line

  • Berth Application
  • Manifest/TLI/Electronic Delivery Order
  • Booking Reference for General cargo/Container
  • Electronic Shipping Note (if required)

CT Shipping Line

  • Berth Application
  • TLI/Electronic Delivery Order
  • Booking Reference for Container
  • Electronic Shipping Note (if required)

Haulier

  • Create Delivery Note for Mode of Transport
  • Create Electronic Shipping Note for general cargo/containers
  • Create Unloading Advice for Mode of Transport
  • Submit Import/Export Pre-gate
  • Submit Mode of Transport for Unstuffing/Stuffing
  • Submit storage application
  • Submission of Vehicle Time Slot Booking

Consignee/Shipper

  • Create Delivery Note
  • Create Unloading Advice
  • Create Use of Space application
  • Submit storage application
  • Submit PM4 application

Penjuru Lighter Terminal & Marina South Wharves

  • Submit Delivery and Shipment Advice
e

What are the functions available for the different areas of operations?

Note: Functions are made available based on the business type. When a Credit Account is created, it is related to the business type as indicated in the credit application and JP-Online functions are assigned accordingly.

Following are the available functions:

JP-Online User Access by Data Security Administrator (DSA)

Assignments of Functions by Data Security Administrator (DSA)

E

Is the Data Security Administrator (DSA) given access to assign functions to other users?

Access to DSA is given only by JP IT Department. The access is assigned on receipt of the endorsed acknowledgement.

For other users of the same company, under the monthly subscription scheme, the DSA is given the access right to grant the required functions.

Create Additional Users (Monthly subscription only)

E

As the Data Security Administrator (DSA) of the company, am I allowed to delete and add new user?

Note: ONLY Data Security Administrator (DSA) can retrieve the ID.

(1) Login to https://jponline.com.sg/jpom/ui/login

(2) Select “Admin System”

(3) Select “User Maintenance”

(4) Obtain the required information as requested by system

Request Additional Access

E

How do I request for additional access?

For additional access, your Data Security Administrator (DSA) will need to submit a request through our online form with the following details:

  • Company Name
  • UserID
  • Access Required
  • Purpose of Access

E-Account Access

e

What is E-Account access?

E-Account access is for companies with JP Credit Account, allowing them to view the invoices and statements in the JP-Online.

Separate JP-Online access is provided to customers to log in to receive e-invoices and verify the validity of the invoices.

e

How do I create E-Account access?

(1) Go to https://jponline.com.sg/jpom/ui/login

(2) Look for eForms

(3) Select Download Application Forms

(4) Select “JP-ONLINE Access/ Subscription Amendment” – Save file as [Your company’s name.pdf]

(5) Complete the form
[Under “EXISTING ACCESS / SUBSCRIPTION” indicate E-Account access]

(6) After completing the form, look for “Submission”

(7) Select Submission

(8) Under Type of Application, Select “JP-ONLINE Access/Subscription Amendment”

(9) Select Add

(10) Attach completed eForm & click Submit

JP-Online Login Issues

Forgot Password & User ID

e

I forgot my Password. How do I retrieve it?

(1) At JP-Online login page, click “Forgot your password?”

(2) Key in the User ID and either the email or handphone number
(User must ensure the email/ handphone must be pre-registered in the JP-Online)

(3) Indicate the mode of reset and submit

(4) A temporary password will be sent via selected mode

(5) Log in with your User ID and temporary password

After login, you will be asked to submit a new password.

e

I forgot my User ID. How do I retrieve it?

Note: ONLY Data Security Administrator (DSA) can retrieve the ID.

(1) Login to https://jponline.com.sg/jpom/ui/login

(2) Select “Admin System”

(3) Select “User Maintenance”

(4) Obtain the required information as requested by system

Locked Account

E

My JP-Online Account is locked. How can I unlock it?

JP-Online Account will be locked upon 3 incorrect password entries.

You can follow one of the 3 options below to unlock it.

Option A

Kindly wait for 30 minutes before re-trying.

Option B

Kindly approach your Data Security Administrator (DSA) to unlock the account.

Option C

(1) At JP-Online login page, click “Forgot your password?”

(2) Key in the User ID and either the email or handphone number
(User must ensure the email/ handphone must be pre-registered in the JP-Online)

(3) Indicate the mode of reset and submit

(4) A temporary password will be sent via selected mode

(5) Log in with your User ID and temporary password

After login, you will be asked to submit a new password.

Change of Password

e

My JP-Online status is inactive. How do I reactivate it?

Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password.

Follow the steps below for a new password:

(1) At JP-Online login page, click “Forgot your password?”

(2) Key in the User ID and either the email or handphone number
     (User must ensure the email/ handphone must be pre-registered in JP-Online)

(3) Indicate the mode of reset and submit

(4) A temporary password will be sent via selected mode

(5) Log in with your User ID and temporary password

After login, you will be asked to submit a new password.

e

I tried to do a password reset but the password was not sent to my mobile/email address.

Please inform your Data Security Administrator (DSA) to login to JP-Online and check if your mobile number and email address are updated.

System Error

E

There is a system error and I cannot login to JPOL/JPOM.

Please send a screenshot of the error message to us via our Enquiries Form.

Have we resolved your concern?  If not, let us help you.

BACK TO FAQS

Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

JURONG PORT

  • 37 Jurong Port Road Singapore 619110
  • +65 6265 0666
  • Enquiry Form
PENJURU LIGHTER TERMINAL
  • 42G Penjuru Road

    Singapore 609151
  • +65 6413 9614
  • +65 6316 2072
MARINA SOUTH WHARVES
  • 71 Marina Coastal Drive
    Singapore 018946
  • +65 6413 9617
  • +65 6604 9403
OFFSHORE MARINE CENTRE
  • 101 Tuas South Ave 8
    Singapore 637423
  • +65 6660 9057
  • PLHComm@jp.com.sg
JURONG PORT ACADEMY
  • Jurong Port Admin Building
    37 Jurong Port Road
    Singapore 619110
  • jpacademy@jp.com.sg
Copyright © 2025 Jurong Port Pte Ltd. All Rights Reserved. Terms of Use | Privacy Statement
  • Home
  • Why Us
  • Our Expertise
    • Construction Ecosystems
      • RMC Ecosystem
      • Cement Terminal
      • Steel Terminal
    • Lighterage Ecosystem
      • Lighter Terminals
    • Energy Ecosystem
      • Jurong Port
        Tank Terminals
      • Jurong Port
        Universal Terminal
    • Containers
      • Conventional Containers
    • Other General and Bulk Cargo
      • Project Logistics Hub (& Projects Showcase)
      • Offshore Marine Centres
      • General / Break Bulk
      • Ro/Ro
      • Dry and Liquid Bulk
  • International Presence
    • China
      • Rizhao Port Jurong Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
  • About Us
    • Overview
    • Awards & Milestones
    • Leadership
    • Business Partnerships
    • Port Layout
    • Environmental, Health & Safety
    • Sustainability
    • Port Rules & Regulations
    • Whistle Blowing Policies
  • Join Us
    • Job Opportunities
    • Internship and Scholarship
    • JP Academy
  • Contact Us
    • Contacts & Locations
    • Enquiries
  • FAQs
  • News Centre
    • Press Releases
    • Feature Stories
    • Port Circulars
    • Corporate Social Responsibility
  • JP Connectivity
  • Pass Application
  • JP Online
  • JEMS
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