When can I collect my JP Pass? After completing the safety video, receiving endorsement from your sponsor company, and making payment for the pass fee, your application will be routed to the Pass Office for approval. Once approved, the pass must be collected within 30 days from date of approval. If not collected within thisRead more
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I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, an SMS will be sent to your registered mobile number with your login details. Please ensure that the SCA has correctly enteredRead more
What should I do if my country code is not available in the drop-down menu during JP Pass registration? If your country code is not available in the drop-down menu, you must apply for the JP Pass in person at the counter. You will need to present a valid sponsor letter, which should be sentRead more
What is JP Pass? The JP Pass is required for all port users to enter the port. It offers flexible, duration-based access, with validity ranging from 1 day to 3 years, customised to users’ work assignments. How long can I set the duration for my JP Pass? The pass duration must not exceed the earliestRead more
The Pass Office operates on a 24-hour basis. JP Pass collection, fine payment, Vehicle Entry Pass (VEP) issuance, and Season Parking applications can be done over the counter. The operating hours for each service are as follows: Contact No.: 6660 9059, 6660 9515 or 6660 9087 Email: passoffice@jp.com.sgRead more
For any requests to deliver luggage to crew members on vessels berthed at Jurong Port, you are required to submit a formal request to the Jurong Port Security Department (JPSD) for approval beforehand. Please send any future requests to security@jp.com.sg with the following details: Vessel name Crew information Delivery date/time Details of the delivery personnelRead more
No person other than the driver is allowed in the vehicle when entering or exiting via the JPMG vehicular lanes. All other persons must carry their belongings and enter or exit the port via the Turnstile-In/Turnstile-Out.Read more
All personnel and vehicles entering and exiting the port must undergo pass, bag, and vehicle checks. No prohibited or contraband items are allowed. Any person caught in possession of such items will result in a fine, and the case will be escalated to the relevant authorities.Read more
The Finance Department conducts annual and/or periodic reviews of customers’ security deposits with Jurong Port, considering their monthly transactions, payment methods, and the number of GIRO failures. For newly onboarded customers, the Finance Department will review their security deposit three months after onboarding to assess if the initial deposit is sufficient. If necessary, the customerRead more
