How can SCA submit applications for multiple applicants? A SCA can submit multiple pass applications at once using the bulk application feature, as long as the applications share the same purpose of entry, occupation code, and pass duration. I want to submit applications on behalf of employees, but they have different purpose of entry, occupationRead more
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What is a Sponsor Code? A Sponsor Code is a unique code generated by SCA within the JP Pass system. It allows employees and vendors to bypass the endorsement process when submitting their pass applications, making the application process faster and smoother. Who can generate Sponsor Codes? Only SCA have the authority to generate andRead more
What is the role of Sponsor Company Admin (SCA)? A Sponsor Company Admin (SCA) is responsible for reviewing and endorsing applications for JP Pass on behalf of the company, as well as third-party entities like vendors or subcontractors. If any details in the application are incorrect, such as the pass duration, applicant details, purpose ofRead more
Can I delete my JP Pass account if I still have an active pass? Yes, you can delete your JP Pass account even if you have an active pass. How do I delete my JP Pass account? To delete your JP Pass account, go to the “Settings” section and click on “Permanently Delete My Account.”Read more
How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I changed my handphone number. Can I use my new number to log in or create a new account? If you’ve changed your mobile number, there’s noRead more
Port users are allowed a maximum stay of 18 hours within any 24-hour period, counted from Gate-In to Gate-Out at the vehicle lanes, or turnstiles. If you require a stay beyond 18 hours, please email security@jp.com.sg to request whitelisting, providing your full name, NRIC/FIN/Passport number, and the duration required. Port users who overstay without approvalRead more
The LT Connect Mobile app includes the Unique Shipment Number (USN) and Delivery Shipment Advice (DSA) declaration modules, designed specifically for users to create and manage their declarations for lighterage terminal operations. The USN declaration modules allow users to create, update and cancel USN as required for operations. The DSA declaration modules allow users toRead more
To log in, you may use either of the following methods: JP Authenticator App Open the JP Homeport app and select ‘Login with JP Authenticator’ to be redirected to the JP Authenticator app’s login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directlyRead more
The LT Connect Mobile app is targeted towards lighterage terminal users to access various Lighterage modules to support their operational needs at Jurong Port. Users can login via 2 methods, through authentication via JP Authenticator app or through a web login using their JP-Online account.Read more
(1) Tap JP Pass on the smartcard reader. (2) Place hand into smartcard reader for biometric scanning. (3) Upon successful verification, enter and exit the gate through the turnstile.Read more
