How can SCA submit applications for multiple applicants? A SCA can submit multiple pass applications at once using the bulk application feature, as long as the applications share the same purpose of entry, occupation code, and pass duration. I want to submit applications on behalf of employees, but they have different purpose of entry, occupationRead more
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What is a Sponsor Code? A Sponsor Code is a unique code generated by SCA within the JP Pass system. It allows employees and vendors to bypass the endorsement process when submitting their pass applications, making the application process faster and smoother. Who can generate Sponsor Codes? Only SCA have the authority to generate andRead more
What is the role of Sponsor Company Admin (SCA)? A Sponsor Company Admin (SCA) is responsible for reviewing and endorsing applications for JP Pass on behalf of the company, as well as third-party entities like vendors or subcontractors. If any details in the application are incorrect, such as the pass duration, applicant details, purpose ofRead more
Can I delete my JP Pass account if I still have an active pass? Yes, you can delete your JP Pass account even if you have an active pass. How do I delete my JP Pass account? To delete your JP Pass account, go to the “Settings” section and click on “Permanently Delete My Account.”Read more
How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I changed my handphone number. Can I use my new number to log in or create a new account? If you’ve changed your mobile number, there’s noRead more
No. Subsequent renewals and payments must be done through the web portal or mobile app. Just ensure that your renewal application is approved before entering the port.Read more
If you missed your appointment, simply log in to the JP Pass web portal or mobile app to book a new collection date.Read more
Log in to your JP Pass account and click on “Take Queue Number.” Once your number is called, please proceed to the counter for pass collection.Read more
Yes, applicants are required to come in person to the Pass Office on the scheduled collection date to have their biometrics enrolled onto the JP Pass.Read more
You must present a government-issued photo ID (e.g. NRIC, work pass, or passport) for verification. If you have an existing or old pass, please return it to the staff during collection.Read more
