For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg. Company requesting for waiver is to ensure that supporting documents are provided for verification. A follow-up e-mail on the outcome will be responded after the department’s investigation. Jurong Port Customer Service (JPCS) is also available at Read more
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To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more
(1) Login to JP-Online (2) Click ‘More’ (3) Click ‘ e-Account’ (4) Click ‘Invoices’ (5) Click the icon to download PDFRead more
As part of JP’s commitment to sustainability, we have shifted to e-invoicing. E-invoices will be sent to the company’s email address registered with our Finance Department. To update the registered email address, please submit the “Customer Account – Addition / Amendment” e-Form online.Read more
Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more
