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Please send a screenshot of the error message to us via our Enquiries Form.Read more

Please inform your Data Security Administrator (DSA) to login to JP-Online and check if your mobile number and email address are updated.Read more

Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password. Follow the steps below for a new password: (1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the emailRead more

JP-Online Account will be locked upon 3 incorrect password entries. You can follow one of the 3 options below to unlock it. Option A Kindly wait for 30 minutes before re-trying. Option B Kindly approach your Data Security Administrator (DSA) to unlock the account. Option C (1) At JP-Online login page, click “Forgot your password?”Read more

Note: ONLY Data Security Administrator (DSA) can retrieve the ID. (1) Login to https://jponline.com.sg/jpom/ui/login (2) Select “Admin System” (3) Select “User Maintenance” (4) Obtain the required information as requested by systemRead more

(1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the email or handphone number (User must ensure the email/ handphone must be pre-registered in the JP-Online) (3) Indicate the mode of reset and submit (4) A temporary password will be sent via selected mode (5) Log inRead more