Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password.
Follow the steps below for a new password:
(1) At JP-Online login page, click “Forgot your password? Click here”
(2) Key in the User ID and either the e-mail or hand phone number
(User must ensure that either the e-mail or handphone must be registered in the JP-Online).
(3) Indicate the mode of receipt and submit.
(4) A temporary password will be sent to login.
(5) On login, user is requested again to change to a new password.