Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password.
Follow the steps below for a new password:
(1) At JP-Online login page, click “Forgot your password?”
(2) Key in the User ID and either the email or handphone number
(User must ensure the email/ handphone must be pre-registered in JP-Online)
(3) Indicate the mode of reset and submit
(4) A temporary password will be sent via selected mode
(5) Log in with your User ID and temporary password
After login, you will be asked to submit a new password.
