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Blog

Where do companies write to request for waiver of charges?

By commercialadmin | | Comments are Closed | 19 June, 2018 | 3

For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg. Company requesting for waiver is to ensure that supporting documents are provided for verification. A follow-up e-mail on the outcome will be responded after the department’s investigation. Jurong Port Customer Service (JPCS) is also available at Read more

How can contact details be deleted and updated for receiving of invoice?

By commercialadmin | | Comments are Closed | 19 June, 2018 | 2

To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more

How can the company view/print the invoice and statement?

By commercialadmin | | Comments are Closed | 19 June, 2018 | 2

Company with Credit Account in Jurong Port is provided with the access to view/print the invoice and statement from JP-Online. Monthly subscription – [Only Data Security Administrator (DSA) has the access.] (1) Login to JP-Online (2) Under admin system, select user maintenance (3) Click add (4) Create new user (5) Assign the E-account function to anotherRead more

How is the invoice received by the company?

By commercialadmin | | Comments are Closed | 19 June, 2018 | 2

Invoices are sent to the company’s e-mail registered with Jurong Port Finance Department. For any change to email address, the company must update the information in the eForm submission.Read more

How long does it take for the bills to be generated and sent to the company after closing of shipment?

By commercialadmin | | Comments are Closed | 19 June, 2018 | 2

Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more

Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

JURONG PORT

  • 37 Jurong Port Road Singapore 619110
  • +65 6265 0666
  • jpcss@jp.com.sg
PENJURU LIGHTER TERMINAL
  • 42G Penjuru Road

    Singapore 609151
  • +65 6413 9614
  • +65 6316 2072
  • jpcss@jp.com.sg
MARINA SOUTH WHARVES
  • 71 Marina Coastal Drive
    Singapore 018946
  • +65 6413 9617
  • +65 6604 9403
  • jpcss@jp.com.sg
OFFSHORE MARINE CENTRE
  • 101 Tuas South Ave 8
    Singapore 637423
  • +65 6660 9057
  • PLHComm@jp.com.sg
JURONG PORT ACADEMY
  • Jurong Port Admin Building
    37 Jurong Port Road
    Singapore 619110
  • jpacademy@jp.com.sg
Copyright © 2017 Jurong Port Pte Ltd. All Rights Reserved
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      • Cement Terminal
      • Steel Terminal
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      • Jurong Port
        Tank Terminals
      • Jurong Port
        Universal Terminal
    • Containers
      • Combi Terminal
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    • Other General and Bulk Cargo
      • Project Logistics Hub (& Projects Showcase)
      • Offshore Marine Centre
      • General / Break Bulk
      • Ro/Ro
      • Dry and Liquid Bulk
  • International Presence
    • China
      • Rizhao Port Jurong Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
  • About Us
    • Overview
    • Awards & Milestones
    • Leadership
    • Business Partnerships
    • Port Layout
    • Environmental, Health & Safety
    • Sustainability
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  • FAQs
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