For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) at jpcss@jp.com.sg. Company requesting for waiver is to ensure that supporting documents are provided for verification. A follow-up e-mail on the outcome will be responded after the department’s investigation. Jurong Port Customer Service (JPCS) is also available at Read more
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To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more
Company with Credit Account in Jurong Port is provided with the access to view/print the invoice and statement from JP-Online. Monthly subscription – [Only Data Security Administrator (DSA) has the access.] (1) Login to JP-Online (2) Under admin system, select user maintenance (3) Click add (4) Create new user (5) Assign the E-account function to anotherRead more
Invoices are sent to the company’s e-mail registered with Jurong Port Finance Department. For any change to email address, the company must update the information in the eForm submission.Read more
Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more
