When can I collect my JP Pass?
After completing the safety video, receiving endorsement from your sponsor company, and making payment for the pass fee, your application will be routed to the Pass Office for approval. Once approved, the pass must be collected within 30 days from date of approval. If not collected within this time frame, the pass will be discarded and all fees paid will be forfeited.
How long do I have to collect my approved JP Pass?
The JP Pass must be collected within 30 days from the date of approval. If pass is not collected within this period, it will be discarded and all fees paid will be forfeited.
How do I book an appointment to collect my JP Pass?
You can book an appointment to collect your pass once it has been approved. If you choose to collect your pass before your official start date, please note that it will only be activated on the actual start date.
What do I need to bring when collecting my JP Pass?
You must present a government-issued photo ID (e.g. NRIC, work pass, or passport) for verification. If you have an existing or old pass, please return it to the staff during collection.
Do I need to be present for pass collection?
Yes, applicants are required to come in person to the Pass Office on the scheduled collection date to have their biometrics enrolled onto the JP Pass.
How do I take a queue number during pass collection?
Log in to your JP Pass account and click on “Take Queue Number.” Once your number is called, please proceed to the counter for pass collection.
What should I do if I missed my appointment to collect the JP Pass?
If you missed your appointment, simply log in to the JP Pass web portal or mobile app to book a new collection date.
Do I need to come to the Pass Office for renewal?
No. Subsequent renewals and payments must be done through the web portal or mobile app. Just ensure that your renewal application is approved before entering the port.
