I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in?
After your application is submitted by the SCA, an SMS will be sent to your registered mobile number with your login details. Please ensure that the SCA has correctly entered your mobile number, identification number, and date of birth. The login details will be as follows:
USERNAME: Your mobile number (e.g., 98004500)
PASSWORD: Jp@ + Your date of birth in DDMMYY format (e.g., 011260) + Last 4 characters of your Government ID (NRIC, FIN, or Passport) (e.g., 123A).
Example: Jp@011260123A
What happens if my application is not endorsed by the Sponsor Company?
If an online application is not endorsed by the sponsoring company within 30 days from the date of submission, the system will automatically purge the applicant’s record, and all fees paid will be forfeited.
I forgot to make payment. What happens to my JP Pass application?
If no payment is received for an endorsed an application within 60 days from the date of endorsement, the system will purge the applicant’s record.
What should I do if my JP Pass application is queried by the Pass Office?
If your application is queried by the Pass Office for further clarification on the purpose of entry, occupation code, or employer, please make the necessary amendments and resubmit it within 7 days.
What can I amend if my JP Pass application is queried?
When the application reaches the Pass Office for approval, you may only amend the purpose of entry, occupation code or employer if queries are raised.
What happens if I do not resubmit the requested information after my JP Pass is queried by the Pass Office?
If the Pass Office raises queries on the application and you do not resubmit the required information within 7 days, the system will purge the applicant’s record, and all fees paid will be forfeited.
