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You will need to click on ‘Remove Account from Device’ to deregister your JP-Online account and reregister it again to set a new 6-digit PIN code.  Read more

You will need to click on ‘Forgot your password?’ in the JP Authenticator app to be directed to https://jponline.com.sg/jpom/ui/login to request for a new password.Read more

You will need to check with your company’s Data Security Administrator (DSA) to retrieve your JP-Online User ID by logging in to https://jponline.com.sg/jpom/ui/login (Admin System > User Maintenance).Read more

Yes, you can click on ‘Switch User’ by entering your JP-Online User ID and Password followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.Read more

You will need to click on the icon of the desired mobile app listed in the JP Authenticator app which will direct you to the login page. To login to JP Homeport or other JP mobile apps, register your JP-Online account with fingerprint authentication if supported. Open JP Authenticator, choose the app, and use fingerprintRead more

No, you can only register 1 JP-Online account for every mobile device, you will need to deregister your existing JP-Online account by clicking on ‘Remove Account from Device’ before registering another JP-Online account.Read more

To register you will need to click on ‘Register Account’ and enter your JP-Online User ID and Password, followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account. After verification, you will need to set up your login method by entering your desired 6-digit PIN code andRead more

The JP Authenticator app serves as a one-stop authentication solution for port users, enabling access to the JP Homeport app and other JP mobile apps. Steps: (1) Register JP-Online account within the app (2) Choose between PIN code or fingerprint for login (3) JP Authenticator verifies identity for access (4) Grant access to JP Homeport appRead more

No, the mobile apps are only available on Android devices. Jurong Port will continue to work on bringing these mobile apps to iOS devices for port users in the future.Read more

The mobile apps are available on Android devices and the download links on the Google Play Store are as follows: JP Authenticator: https://play.google.com/store/apps/details?id=sg.com.jp.authenticator JP Homeport: https://play.google.com/store/apps/details?id=sg.com.jp.homeportRead more