The Finance Department conducts annual and/or periodic reviews of customers’ security deposits with Jurong Port, considering their monthly transactions, payment methods, and the number of GIRO failures. For newly onboarded customers, the Finance Department will review their security deposit three months after onboarding to assess if the initial deposit is sufficient. If necessary, the customerRead more
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Each company can register up to 2 email addresses to receive e-invoice. Beside receiving e-invoice, these registered email addresses can also receive Statement of Account (SOA) etc.Read more
Scenario 1 – Cannot login due to outstanding balance Please check if your current outstanding is below your deposit/Bankers Guarantee amount. Share a screenshot of the payment that you have made and send it to our Finance team at finar@jp.com.sg. Kindly allow up to 2 working days for updating of receipts. The system will automaticallyRead more
In line with the Smart Nation initiative, transactions will be cashless. Payment for services done at Jurong Port must be made by GIRO. For settlement of fines and fees for Vehicle Entry Permit, Short Term & Long Term Pass and Permit, payment can be made by Cash Card / NETS at Pass Office.Read more
For waiver of charges, the concerned company is to write in to Jurong Port Customer Services (JPCS) via our Enquiry Form Company requesting for waiver is to ensure that supporting documents are provided for verification A follow-up e-mail on the outcome will be sent after the department’s investigation JPCS is also available at +65 6265Read more
To delete the previous record and update new contact details, the company is to submit the customer account – addition/amendment application in JP-Online by following these steps. (1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Download “Customer Account – Addition/Amendment”- Save file name as [ “Your Company Name”.pdf] (5)Read more
(1) Login to JP-Online (2) Click ‘More’ (3) Click ‘ e-Account’ (4) Click ‘Invoices’ (5) Click the icon to download PDFRead more
As part of JP’s commitment to sustainability, we have shifted to e-invoicing. E-invoices will be sent to the company’s email address registered with our Finance Department. To update the registered email address, please submit the “Customer Account – Addition / Amendment” e-Form online.Read more
Bills for shipments are generated only after closing of shipments. Invoices will be emailed 2 days after bill date.Read more
