JOIN US
IT Helpdesk Executive
Job Responsibilities
- Serve as the first point of contact for users/customers seeking technical assistance over the phone or email.
- Provide technical assistance and resolve 1st level problems with network and computer system through diagnostic techniques and pertinent questions.
- Desktop support for internal staff- support iPads, printers and software.
- Direct unresolved issues to the next level of support personnel.
- Follow-up with users/customers to ensure full resolution of issues.
- Diagnose system errors and other issues.
- Account management for Microsoft Active Directory.
- Administration of Office365- Diagnose, troubleshoot and/ or support
- Manage, track and asset inventory of hardware/ equipment and provide suggestions for future purchases.
- Participate in hardware and software rollouts.
Job Requirements
- NITEC or Diploma qualifications in Computer/Electronic/Electrical Engineering of relevant experience.
- Professional certification such as CompTIA A+ is a plus.
- Ability to conduct research into system issues and products as required.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment.
- Able to perform shift duties (working hours: 7.00am to 3.30pm or 2.30pm to 11.00pm)
JOIN US FOR A
FULFILING CAREER
Submit your resume to careers@jp.com.sg
or fill up the form to submit your application.
Our friendly HR personnel will get in touch with you in the shortest time possible.
ALL FIELDS REQUIRED
