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IT Helpdesk Executive

    Home Join Us Job Opportunities

    IT Helpdesk Executive

    Job Responsibilities

    • Serve as the first point of contact for users/customers seeking technical assistance over the phone or email.
    • Provide technical assistance and resolve 1st level problems with network and computer system through diagnostic techniques and pertinent questions.
    • Desktop support for internal staff- support iPads, printers and software.
    • Direct unresolved issues to the next level of support personnel.
    • Follow-up with users/customers to ensure full resolution of issues.
    • Diagnose system errors and other issues.
    • Account management for Microsoft Active Directory.
    • Administration of Office365- Diagnose, troubleshoot and/ or support
    • Manage, track and asset inventory of hardware/ equipment and provide suggestions for future purchases.
    • Participate in hardware and software rollouts.

    Job Requirements

    • NITEC or Diploma qualifications in Computer/Electronic/Electrical Engineering of relevant experience.
    • Professional certification such as CompTIA A+ is a plus.
    • Ability to conduct research into system issues and products as required.
    • Highly self-motivated and directed, with keen attention to detail.
    • Proven analytical and creative problem-solving abilities.
    • Able to prioritize and execute tasks in a high-pressure environment.
    • Ability to work in a team-oriented, collaborative environment.
    • Able to perform shift duties (working hours: 7.00am to 3.30pm or 2.30pm to 11.00pm)
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    Submit your resume to careers@jp.com.sg
    or fill up the form to submit your application.

    Our friendly HR personnel will get in touch with you in the shortest time possible.

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      Jurong Port

      Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

      JURONG PORT

      • 37 Jurong Port Road Singapore 619110
      • +65 6265 0666
      • jpcss@jp.com.sg
      PENJURU LIGHTER TERMINAL
      • 42G Penjuru Road

        Singapore 609151
      • +65 6413 9614
      • +65 6316 2072
      • jpcss@jp.com.sg
      MARINA SOUTH WHARVES
      • 71 Marina Coastal Drive
        Singapore 018946
      • +65 6413 9617
      • +65 6604 9403
      • jpcss@jp.com.sg
      OFFSHORE MARINE CENTRE
      • 101 Tuas South Ave 8
        Singapore 637423
      • +65 6660 9057
      • PLHComm@jp.com.sg
      JURONG PORT ACADEMY
      • Jurong Port Admin Building
        37 Jurong Port Road
        Singapore 619110
      • jpacademy@jp.com.sg
      Copyright © 2017 Jurong Port Pte Ltd. All Rights Reserved
      • Home
      • Why Us
      • Our Expertise
        • Construction Ecosystems
          • Cement Terminal
          • Steel Terminal
        • Anchorage Ecosystem
          • Lighter Terminals
        • Energy Ecosystem
          • Jurong Port
            Tank Terminals
          • Jurong Port
            Universal Terminal
        • Containers
          • Combi Terminal
            MPVs & Containers
        • Other General and Bulk Cargo
          • Project Logistics Hub (& Projects Showcase)
          • Offshore Marine Centre
          • General / Break Bulk
          • Ro/Ro
          • Dry and Liquid Bulk
      • International Presence
        • China
          • Rizhao Port Jurong Terminal (Rizhao)
          • SDIC Jurong Yangpu Port (Hainan)
        • Indonesia
          • Marunda Center Terminal (Jakarta)
      • About Us
        • Overview
        • Awards & Milestones
        • Leadership
        • Business Partnerships
        • Port Layout
        • Environmental, Health & Safety
        • Sustainability
        • Port Rules & Regulations
        • Whistle Blowing Policies
      • Join Us
        • Job Opportunities
        • Internship and Scholarship
        • JP Academy
      • Contact Us
        • Contacts & Locations
        • Enquiries
      • FAQs
      • News Centre
        • News Releases
        • Corporate Social Responsibility
      • JP Connectivity
      • Pass Application
      • JP Online
      • JEMS
      Jurong Port