What is the process for JP-Online user application? How do I fill up the forms on JP-Online?

The JP Pass is applicable for both Jurong Port (JP) Credit account holders and non-JP credit account holders, as long as they are sponsored by a JP credit account holder. Individuals and companies must have a registered employer name in JP before they can apply for the JP Pass; those without a registered employer must contact JP Customer Service via Enquiries | Jurong Port Singapore to create a Company Profile before applying.

Government-issued Photo ID and necessary supporting documents must be submitted in softcopy/digital format as part of the pass application process:

Government Photo ID:

• Singaporean/PR: NRIC; or
• Foreigners: Work Permit / S-Pass / Employment Pass and/or Passport

Note: Pass application for foreign nationals without a Singapore work pass will be approved on a case-to-case basis.

Supporting documents:

• Relevant licence or training certifications for application of occupation code.
• Contractor Permit – Approval must be obtained before carrying out any form of maintenance, repairs, or other ancillary works on a vessel and/or at the open yard or warehouse.

Note: Any physical amendments to the Supporting Documents will not be allowed and the application will be rejected.

Application Process:

1. Visit the JP Pass Web Portal at https://jppass.jp.com.sg/ or use the mobile app to apply pass.
2. Login using your credentials, complete OTP verification and click NEXT.
3. Click on “Apply New Pass” and complete the application form.
4. When the application has been submitted successfully:
   1. Watch the mandatory safety video – This is a required step for all applicants and must be completed before your application can proceed.
   2. Sponsor Company Endorsement – Your application is now pending endorsement from your sponsor company. You will be notified once this process is complete.
   3. Online Payment – Once your application is endorsed, you will be prompted to complete the online payment to finalize your submission.
      Note: Please note that the application fees are non-refundable. We recommend ensuring that all information is correct before submitting and endorsing your application.
5. Once the payment is successful, the Pass Office will review the supporting documents for verification before approving the application.
6. If your application is approved, you will receive a notification to book an appointment for pass collection.
7. Please arrive at the Pass Office at your selected timeslot to collect your pass. You must come in person for pass collection to complete biometric enrolment. Additionally, you are required to bring your government-issued ID for verification.