What is JP Pass?
The JP Pass is required for all port users to enter the port. It offers flexible, duration-based access, with validity ranging from 1 day to 3 years, customised to users’ work assignments.
How long can I set the duration for my JP Pass?
The pass duration must not exceed the earliest expiry date of your Work Permit/S Pass/Employment Pass, Passport or Contractor Permit (CP). Any excess fees paid due to incorrect duration selection will not be refunded.
How can I apply for JP Pass?
Applications for the JP Pass are now available via the web and mobile applications only. To apply, visit https://jppass.jp.com.sg/ or use the mobile app to create an account.
Over-the-counter applications are permitted for foreigners whose country code is not available in the drop-down menu during registration. They will need to present a valid sponsor letter.
Who is eligible to apply for the JP Pass?
The JP Pass is available to users who are sponsored by a JP credit account holder.
What are the requirements for account registration and pass application?
Government-issued Photo ID and necessary supporting documents must be submitted in digital format as part of the pass application process.
For Account Registration:
1. Government-issued Photo ID:
– Singaporean/PR: NRIC; or
– Foreigners: Work Permit / S-Pass / Employment Pass or Passport
Note: Pass applications for foreign nationals without a Singapore work pass will be approved on a case-to-case basis and may require submitting an e-Notification to Perform Work Pass Exempt Activities.
2. Phone Number with a Supported Country Code and Email Address:
A unique handphone number and email address are required for account registration. Only phone numbers with supported country codes from the registration drop-down menu can be used. Duplicate handphone numbers or email addresses are not allowed.
For Pass Application:
Registered Employer Name:
- Individuals and companies must have a registered employer name in JP before applying for the JP Pass. If the employer is not registered, they must contact Pass Office at passoffice@jp.com.sg or JP Customer Service via Enquiries | Jurong Port Singapore to create a Company Profile before applying.
- Registration can be done in person at the Pass Office on the same day as the pass application. However, it is advisable to reach out beforehand for a smoother process.
Supporting Documents:
- Delivery Order / Invoice, Custom Permit and/or ESN (for daily or ad hoc deliveries).
- Relevant licence or training certifications for application of occupation code.
- Endorsement letter/email from a JP staff member of P8 grade or above (if sponsored by Jurong Port (JP) or JPTT).
Note: Jurong Port Pte Ltd must be selected as the sponsor company.
All pass replacement requests must be accompanied by a letter from the user company. If the pass is lost, a police report must also be provided.
Contractor Permit – Approval must be obtained before carrying out any form of maintenance, repairs, or other ancillary works on a vessel and/or at the open yard or warehouse.
Note: Any physical amendments to the original Supporting Documents will not be allowed and the application will be rejected.
What are the fees for the JP Pass and its replacement?
The fees for the JP Pass are based on the duration of the pass. Please refer to the table below for the specific fee structure.
Replacement fees apply for lost or damaged passes. Please note that all fees and charges are non-refundable, regardless of the outcome of the application. Additionally, the fees are subject to change, so please check for any updates at the time of application.
What is the payment mode accepted for JP Pass applications?
Payment for the JP Pass application can be made via PayNow or Debit/Credit card.
There is a physical card expiry date printed on the card. What does it mean?
The physical JP Pass issued is valid for 3 years from the date your first application is approved. However, the validity of the entry pass is subject to the application. You can renew the pass as many times as needed for entry to the port, as long as the card remains undamaged and in good condition.
How do I check the duration or validity period of my JP Pass?
The JP Pass is issued with a custom validity period, ranging from 1 day to 3 years, depending on your work assignment. To check the exact pass validity period of your pass, simply log in to the web portal or mobile app.
