+ 65 6413 9600
jpcss@jp.com.sg
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      • Project Logistics Hub
        (& Projects Showcase)
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      • Cement Terminal
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        MPVs & Containers
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        Tank Terminals
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      • Offshore Marine Centre
    • Cargoes
      • Dry and Liquid Bulk
      • General / Break Bulk
      • Ro/Ro
  • International Presence
    • China
      • Rizhao Jurong Port Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
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Have a question? Allow us to help you

Accounts

Passes & Permits

Businesses / Services

Safety & Security

Operations

Documentation

Storage

Invoicing & payments

Popular questions

e

What type of account should I open to use the services in Jurong Port and the Lighter Terminals?

Credit Account and JP-Online Account are required.
As Jurong Port and the Lighter Terminals operate as different cost centres, 1 to 3 separate credit account (s) is/are required.

  • For Jurong Port: General Bulk / Container accounts
  • For Lighter Terminals: Penjuru Lighter Terminal & Marina South Wharves accounts (one account number for both terminals)
e

What is the process for the application of Short Term Pass (STP)?

Companies either with or without credit accounts can apply for STP. STP is available for up to 7 days access to the port.

One of the following documents must be submitted in person to the Pass & Permit office during application:

  • Electronic Delivery Order (EDO)/ Electronic Shipping Note (ESN)/ Delivery Order (DO)/ Delivery Invoice (DI)
  • Sponsor Letter (with a clear purpose of visit from Credit Account holder)

Additional Original Identification Document Required:

  • For Singapore Citizen/ Singapore Permanent Resident: Identity Card (NRIC).
  • For Foreigner: Work Permit/ S-Pass/ Employment Pass and Passport.
  • Application for STP can be applied only on the day of the visit.
e

How do I request for JP Pass Sponsor Access to endorse Long Term Pass (LTP) application?

JP Pass Sponsor is provided to the company’s Data Security Administrator (DSA) for endorsing LTP submitted.

e

What is the process for JP-Online user application? How do I fill up the forms on JP-Online?

(1) Go to https://www.jurongportonline.com/JPPASS/

(2) Look for eForms

(3) Select Download Application Forms

(4) Select “JP-ONLINE Access / Subscription Amendment” – Save file name as [“Your Company’s name”.pdf]

(5) Complete the form

(6) After completing the form, look for “eForms” on the header tab & click.

(7) Select Submission

(8) Under “Type of Application”, select “JP-ONLINE Access / Subscription Amendment”

(9) Select Add

(10) Attach completed eForm & click Submit.


  • After the creation of JP-Online Account, an acknowledgement form will be generated by Jurong Port Information Technology Department (JPITD). User ID will be processed for the Data Security Administrator (DSA) of the company.
  • The acknowledgement form is forwarded to the company for endorsement.
  • Upon receiving the endorsed form, JPITD will assign the functions based on the Credit Account.
e

What are the operating hours of the Pass and Permit Office?

Long Term Pass (LTP), Short Term Pass (STP) and Season Parking Vehicle Entry Pass can be obtained over the counter and the collection hours are as follow:

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Jurong Port

Headquartered in Singapore, Jurong Port is a leading international multipurpose port operator handling general, bulk and containerised cargo. Jurong Port began operations in 1965 as a general and bulk cargo port, serving the development needs of Singapore’s Jurong industrial estate. Today, its main gateway terminal in Singapore welcomes more than 15,000 vessels each year from both the region and internationally.

CUSTOMER SERVICE
  • +65 6413 9600
    jpcss@jp.com.sg

8:30am – 6.00pm, Mondays – Thursdays
8:30am – 5.30pm, Fridays

JURONG PORT
  • 37 Jurong Port Road
    Singapore 619110
  • +65 6265 0666
  • +65 6261 3970
  • jpcss@jp.com.sg
PENJURU LIGHTER TERMINAL
  • 42G Penjuru Road

    Singapore 609151
  • +65 6413 9614
  • +65 6316 2072
  • jpcss@jp.com.sg
MARINA SOUTH WHARVES
  • 71 Marina Coastal Drive
    Singapore 018946
  • +65 6413 9617
  • +65 6604 9403
  • jpcss@jp.com.sg
OFFSHORE MARINE CENTRE
  • 101 Tuas South Ave 8
    Singapore 637423
  • +65 6578 9340
  • +65 6578 9353
  • omc.commercial@jp.com.sg
JURONG PORT ACADEMY
  • Devan Nair Institute for
    Employment & Employability,
    80 Jurong East St 21 #04-09
    Singapore 609607
  • jpacademy@jp.com.sg
Copyright © 2017 Jurong Port Pte Ltd. All Rights Reserved
  • Home
  • Why Us
  • Our Expertise
    • Projects
      • Project Logistics Hub (& Projects Showcase)
    • Terminals
      • Cement Terminal
      • Steel Terminal
      • Combi Terminal
        MPVs & Containers
      • Jurong Port
        Tank Terminals
      • Lighter Terminals
      • Offshore Marine Centre
    • Cargoes
      • Dry and Liquid Bulk
      • General / Break Bulk
      • Ro/Ro
  • International Presence
    • China
      • Rizhao Jurong Port Terminal (Rizhao)
      • SDIC Jurong Yangpu Port (Hainan)
    • Indonesia
      • Marunda Center Terminal (Jakarta)
      • Eastport (Surabaya)
  • About Us
    • Overview
    • Awards & Milestones
    • Leadership
    • Business Partnerships
    • Port Layout
    • Environmental, Health & Safety
    • Port Rules & Regulations
    • Whistle Blowing Policies
  • Join Us
    • Job Opportunities
    • Internship and Scholarship
    • JP Academy
  • Contact Us
    • Contacts & Locations
    • Enquiries
  • FAQs
  • Media Centre
    • Media Releases
    • Corporate Social Responsibility
  • JP Connectivity
  • Pass Application
  • JP Online
  • JProcure
Jurong Port