To go the extra mile for customers, Jurong Port integrates all general enquiries and requests at ONE contact point - JP Customer Service Centre, located on Level 1, Jurong Port Building.

The team facilitates prompt service to customers' enquiries and requests such as guidance on the use of JP-Online transactions, and the facilitation of cargo documentation.

Hotline : 65-6413-9600

Email   : jpcss@jp.com.sg

Fax      : 65-6413-9696

Office Hours :
Mondays to Fridays 8.30am to 6.00pm

After Office Hours, please dial (65) - 6265-0666. Our duty officers will attend to you. Alternatively, you may leave a voice message for the customer service staff to follow-up on the next working day.

The Container Terminal Office (CTO) and the General & Bulk Cargo Office (previously known as CSC), located in the port's Free Trade Zone, will continue to offer assistance on shipments and cargoes.